Guest Service Agent

Hotel West & Main • Conshohocken, PA • 1h ago

Description

We are looking for a Guest Service Agent to join our team at Hotel West & Main!

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility -- this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by:

Assisting guests efficiently, courteously and professionally at all times.

Maintain a high level of service and hospitality.

Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.

Post guest charges, collect payments and follow all cash handling procedures as required by Concord.

Handle guest mail and messages with respect to privacy and professionalism.

Be knowledgeable of the hotel brand and various programs (travel programs, special offers).

Be a great communicator to various departments and management on guest comments and concerns.

Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.

Have full knowledge of hotel safety and emergency procedures.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Similar Jobs

Customer Service Representative

EMSL Analytical, Inc. • Riverton, NJ • 1h ago

Management & Administrative

EMSL is seeking a Customer Service Representative for its Cinnaminson, NJ location. This role will entail interacting with customers via phone and/or email to address their concerns, answer their questions and assist the...

1h ago

Go to Apply

Customer Service Representative

RIGHT LANE LLC • Philadelphia, PA • 1h ago

Management & Administrative

About the RoleWe're looking for a friendly, reliable, and detail-oriented Customer Service Representative to join our team. This role is perfect for someone who enjoys helping others, communicates clearly, and thrives in...

1h ago

Go to Apply

Customer Service (Remote)

Confidential Employer • Feasterville-Trevose, PA • 1h ago

Management & Administrative

Summary Excellent Customer service and Call center experience Good communication skills Good computer and typing skills Overall 2-4 years Customer Service experience Lottery experience a plus Pay rate $17.50 per hr plus...

1h ago

Go to Apply

Customer Service Representative

EMSL Analytical Inc. • Riverton, NJ • 1h ago

Management & Administrative

1h ago

Go to Apply

Customer Service Associate

Walgreens • Warminster, PA • 1h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1h ago

Go to Apply

Customer service associate i

Family Dollar • Upper Darby, PA • 1h ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

1h ago

Go to Apply

Residential Manager (Crisis) - Youth I/DD

SERV Behavioral Health System • Burlington, NJ • 6h ago

Management & Administrative

SERV, a well-established leader in behavioral healthcare in New Jersey, supports people with mental illness and/or intellectual/developmental disabilities as they achieve greater independence and life satisfaction throug...

6h ago

Go to Apply

Manager, Inside Enterprise Sales Account Management

Comcast • Philadelphia, PA • 7h ago

Management & Administrative

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's large...

7h ago

Go to Apply

Manager, Indirect Account Management

Comcast • Philadelphia, PA • 7h ago

Management & Administrative

7h ago

Go to Apply

Associate Quality Account Manager I

PCI Pharma Services • Philadelphia, PA • 7h ago

Management & Administrative

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy...

7h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.