This position reports to: Vice President, Program Management
Overview: At Atlas Travel & Technology Group, our purpose is to Stand-Up, Stand-Out. To do something every day that makes the next day better for all. We value creativity to build new paths forward, collaborate respectfully, have the drive to get up and do it, open ourselves to grow, do what we say, love what we do, and have fun along the way. This is who we are, our culture.
The primary role of the Senior Program Manager / Account Manager is to manage a portfolio of midsize to large market accounts. The position is focused on achieving a high level of client retention, increasing profitability and strengthening client relationships within a portfolio of Business Travel accounts. The Sr. Program Manager / Account Manager's role is to grow and increase revenue through exceptional relationship management and consultative skills, ability to understand client needs and identify innovative solutions
Responsibilities and Duties:
Proactively identify new opportunities and deliver strategic solutions
Develop understanding of key business drivers and company culture for customer focused solutions
Collaborate with clients in-person on business planning, quarterly analysis, bi-annual and annual reviews, and supplier negotiation support
Enhance value proposition through policy consultation, benchmarking, technology road mapping, and optimizing online solutions
Show Return on Investment in travel through increased cost savings, outstanding customer service and greater control of spend
Promote client growth with Atlas products and services (Meetings & Incentives, Vacation Travel, etc.)
Provide Business Intelligence through delivery of suite of reports that is timely and reliable in support of the client's goals, guidance on travel-related cost savings opportunities, project scoping, program monitoring and trend analysis, and other responsibilities, as required for the client's Travel Management Program.
Facilitate Implementation process, liaise for internal departments, a communication focal point and manage terms of service level agreements
Communicate current Industry events, forecasts, vendor updates and security alerts
Support of internal/external projects as required
Skills/Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strong financial acumen and analytical mindset for leveraging key drivers of profitability
Excellent written and verbal presentation skills
Excels in a team environment, liaising across divisions with minimal supervision
Demonstrates ability to drive change
Exceptional relationship building
Problem solving abilities and decision-making skills
Excellent organizational skills with keen attention to detail
Ability to independently plan, manage and deliver multiple concurrent projects with competing deadlines
Core Competencies:
Core Competencies identify behaviors and skills all employees are expected to demonstrate to carry out the mission and goals of the company
Initiative and Creativity
Judgement
Cooperation / Teamwork
Quality of Work
Reliability
Support of Diversity
Education and/or Experience
Bachelor's Degree preferred
Travel Industry experience preferred but not required
3+ years of customer service and/or sales experience
PC Skills:
General working knowledge of the following: Internet searching, MS Office (e.g. MS Word, Excel, Power point), MS Outlook, CRM tool.
Language Skills:
Ability, to communicate in standard business English both written and spoken. Ability to read and comprehend simple instructions, correspondence and memos. Ability to effectively present information in one-on-one, small group situations to customer, clients and other employees of the organization.
Physical and Mental Demands:
The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requires an adequate range of body motion and mobility to enable the individual to perform the essential functions of the job.
Requires ability to remain in a stationary position for prolonged periods of time throughout the workday.
Requires ability to move about to access file cabinets, office equipment, etc.
Requires ability to operate a computer, telecommunication's devices and other office equipment for prolonged periods of time throughout the work day.
Requires ability to express or exchange ideas by means of the spoken word. Talking is important for those activities in which the employee must impart oral information to other employees, clients and customers, in person or via telephone, and in those activities in which they must convey detailed or important spoken instructions and information to others accurately, clearly and quickly.
Requires the ability to perceive the nature of sounds. Hearing is important for those activities that require ability to receive detailed information through oral communication, in person or via telephone, and to make fine discriminations in sound.
Requires clarity of near vision. This factor is important when special and or minute accuracy is demanded and defective near acuity would adversely affect job performance and/or safety of self and others.
Requires ability to work other shifts and weekends and in excess of 40 hours/week, as necessary.
Requires the ability to work and cooperate with other employees and clients at all levels and from diverse backgrounds to exchange ideas, information and opinions to facilitate the task at hand.
Travel:
Requires ability to travel by car, plane and train for prolonged periods of time domestically and internationally and to move and transport personal luggage.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a hybrid remote / office environment.
