Travel Sales Manager

AAA Northern California, Nevada & Utah • United States, United States • 3w ago

Why Work For Us?

Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position

401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period

Benefits - Medical, Dental, Vision, wellness program and more!

Paid Holidays

Paid Time Off - Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.

Collaborative Environment - AAA will value your contribution to providing exceptional service to our members

Free AAA Classic Membership

AAA Product Discounts

Tuition Reimbursement Program

ESSENTIAL FUNCTIONS

Drives travel sales revenue through management of team and relative goals

Coaching to achieve desired sales productivity and growth, as well as to overcome challenges;

Analyzing sales and industry trends to capitalize on opportunities;

Executes on business line incentive programs and marketing campaigns to achieve sales and revenue goals;

Sets sales goals in conjunction with business line and holds team accountable for reaching goals;

Manages performance standards and goals, focusing on customer sales, customer satisfaction, reducing agent errors and ensuring compliance;

Strengthens employee and member relationships by resolving issues fairly within service parameters established by Travel Agency management

Works to identify process efficiencies in automation, reporting, policies, and procedures for reservation booking, report generation, and workflow management

Builds relationships with industry representatives, vendors, local community leaders, and travel professionals facilitate sales growth and improved value proposition for members

Understands industry trends and makes recommendations to senior management regarding marketing, products, member benefits etc

Keeps staff informed of industry changes, agency and Club changes, and vendor requirements

Establishes appropriate staffing levels for locations and remote teams; managing employment process including hiring, training, and motivating a driven, positive, and successful team and performance management

Works with Managers to oversee day-to-day performance of Counselors

Assists in development and execution of training and ensures that Club policies and procedures are followed

KNOWLEDGE AND SKILLS

Strong sales coaching skills

Driven people leader with effective coaching, organization, interpersonal, and communication (oral and written) skills

Strong negotiation and analytical skills

Proficient in customer issue resolution

Ability to work an extended hour schedule as necessitated by business need

Strong computer skills, including proficiency with MS Office applications or Google Suite equivalency

Ability to identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address concerns

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

Minimum Qualifications

Bachelor's plus 5 years/High School diploma plus 9 years of travel sales & service experience

3+ years of supervisory/management experience Required

Valid driver's license

WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS

This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal.

Similar Jobs

Customer Service Manager

Sodexo • Pflugerville, TX • 43min ago

Management & Administrative

Role Overview Sodexo InReach is seeking a Customer Service Manage r in Austin, Texas This is a hybrid role with two days at home and three in the office The Customer Service Manager is responsible for leading a remote an...

43min ago

Go to Apply

Customer Service Specialist

Sherwin-Williams • Duluth, GA • 43min ago

Management & Administrative

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams produc...

43min ago

Go to Apply

Customer Service Specialist

Sherwin-Williams • Batesville, AR • 43min ago

Management & Administrative

43min ago

Go to Apply

Customer Service Representative

CGI Technologies and Solutions, Inc. • Troy, AL • 43min ago

Management & Administrative

Customer Service Representative Category: Service Desk / End User Services Main location: United States, Alabama, Troy Position ID: J0426-1913 Employment Type: Full Time Position Description: This customer service role i...

43min ago

Go to Apply

Customer Service Representative

Dead River Company • Brattleboro, VT • 43min ago

Management & Administrative

Description Turn Great Service Into Great Earnings - $17 - $25/hr. Plus Commission Position Summary: Reporting to the Office Manager, the Customer Service Representative performs a variety of administrative and computer...

43min ago

Go to Apply

Customer Service Coordinator

Agiliti Health • Andover, MA • 44min ago

Management & Administrative

The Customer Service Coordinator is responsible for the delivery and pick-up of medical equipment and supervision of individuals who perform these services. Responsibilities include managing the equipment inventory, supp...

44min ago

Go to Apply

Customer Service Representative

SRS Distribution Inc. • York, PA • 45min ago

Management & Administrative

Position Purpose: The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk-in customers, coordinat...

45min ago

Go to Apply

Customer Service Specialist

Schlumberger • Florence, SC • 45min ago

Management & Administrative

The Customer Service Specialist is responsible for processing customer orders, handling order entry and shipment scheduling. The Customer Service Specialist performs necessary functions to meet customer requirements on a...

45min ago

Go to Apply

Customer Service Specialist

Sherwin-Williams • Brookfield, CT • 45min ago

Management & Administrative

45min ago

Go to Apply

Customer Service - Sales

Home Depot • Saint Clair, PA • 45min ago

Management & Administrative

Job Description Sales Specialists help customers bring their project ideas to life by offering a range of product options, providing samples, and recommending solutions-including installation and related services. Sales...

45min ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)