Job Description
The 3PL (Sort) Center Senior Program Manager is an exciting opportunity within Nordstrom Supply Chain Operations and Transportation to support a growing network strategy, leading the new location in Keasbey, New Jersey This leader serves as the on-site Nordstrom representative and primary point of contact for a third party-operated facility, providing hands-on leadership to ensure accurate, reliable, on-time, and efficient movement of inventory across the site. In close partnership with the third-party provider, transportation teams, Nordstrom and Nordstrom Rack stores, and SC network partners, this role is accountable for strong daily execution, meeting established KPIs and service-level commitments, and driving analytically informed continuous improvement across operations, transportation, and inventory flow. The role plays a critical part in managing performance visibility and reporting, with a focus on service, OS&D, building health, and shrink, while fostering an environment of operational excellence that delivers efficiency, accuracy, and positive outcomes for customers and partners.
This is a highly visible role that requires a seasoned, collaborative leader who thrives in fast-paced environments and balances near-term execution with longer-term capability building. You own this role if you are a strategic problem solver with a passion for operational excellence, program management, strong understanding of supply chain and transportation fundamentals, and the ability to translate insight into action. Success comes through proactive ownership and outstanding partnership across the supply chain to support Nordstrom's business objectives and deliver exceptional service. This role will be based on-site at 3PL in Keasbey, New Jersey.
A Day in the LifeCore Responsibilities
Serve as the primary Nordstrom on-site point of contact at the Sort Center, providing leadership with the 3PL partner to ensure performance against established metrics and SLAs, while maintaining strong relationships with store leadership to support seamless operations and communication.
Define, track, and publish KPIs that measure the health of the 3PL operation, including Cost, Service, Capacity, Backlog, Inventory Accuracy, and Cycle Time, and provide regular performance updates to senior leadership.
Lead Weekly, Monthly, and Quarterly Business Reviews (WBR, MBR, QBR), driving shared accountability to performance metrics across Nordstrom and the 3PL partner.
Support daily inbound and outbound execution, proactively identifying and resolving issues that impact flow, service, inventory accuracy, or exceptions.
Partner cross-functionally with DC Operations, Transportation, Inventory, Stores, Finance, and external partners to establish strong operating rhythms, governance, and alignment across the enterprise.
Drive continuous improvement by identifying opportunities to improve flow, utilization, service, and end-to-end processes.
Play a key role in program management for the Sort Center initiative, ensuring deliverables are met on time, within scope, and within budget.
Ensure the Sort Center successfully adopts new capabilities, requirements, and functionality as part of the broader Nordstrom Supply Chain Operations and Transportation network.
Own site-level financial outcomes, including monthly invoicing, supply cost management, and reconciliation in partnership with Finance.
Build strong collaboration with Nordstrom on-site leaders across the sort center network to drive consistency and parity in operational performance.
Operations
Partner to drive the flow and execution of the day-to-day operations of the 3PL location, ensuring efficient processing of +2M cartons annually.
Support New Store Openings and staged pallet inventory visibility driving on-time execution of future delivery dates for stores
Partner with SCO leadership to support daily sort center operations and ensure execution aligns to plan.
Monitor inbound and outbound activity throughout the day, identifying risks, constraints, or disruptions and driving timely resolution.
Serve as a key communication link between the Sort Center and upstream/downstream partners including DCs, FCs, and Stores.
Support operational readiness across shifts by reinforcing schedules, priorities, and staffing considerations to align to SC Operations Best Practices.
Identify trends, gaps, and improvement opportunities as the site continues to stabilize and grow.
Identify and implement process improvements to enhance operational efficiencies, service, and safety measures.
Transportation
Coordinate end-to-end transportation execution across DCs, stores, vendors, and carriers to ensure smooth daily flow and service reliability.
Partner with DC transportation teams to manage weekly transportation schedules across nonpeak, standard, and peak periods, including inbound and outbound flow alignment, proactive communication of operational changes or disruptions, and coordination of new routes and NSO (new store opening)-related scheduling.
Collaborate with Store ROM and ROD teams to support four-week scheduling accuracy, load balancing, and mitigation of store maximum capacity constraints, including NSO trailer flow during fill-up periods and transition into steady state operations.
Serve as the primary onsite point of contact and escalation for transportation related issues, including carrier performance, yard constraints, third-party challenges, and store impacting disruptions, ensuring timely resolution and clear communication.
Own load balancing, trailer utilization, and route level optimization efforts in partnership with onsite carriers and DC transportation teams to improve service, cost, and network flow.
Manage and mitigate Truck Issues Log concerns, coordinating resolution across DCs, the Sort Center, carriers, and stores.
Act as the primary regional point of contact for merchandise vendors, supporting pickup coordination, resolving load booking issues to DCs and FCs, and monitoring vendor pickup security and compliance processes.
Support first mile transportation activities as needed, ensuring inventory traceability, accuracy, and improved outbound cost and service performance to stores.
Review transportation performance and KPIs, including On-Time Performance, trailer utilization and Yard-to-Empty, using insights to drive continuous improvement in execution, flow, and network efficiency.
You Own This If You Have...
A bachelor's degree in Supply Chain Management, Business Administration, or related field.
5+ years of experience in operations, transportation, logistics, or distribution center environments.
Demonstrated experience leading projects and partnering across cross-functional teams to solve complex operational and transportation challenges.
Working knowledge of transportation networks, carrier operations, shipping platforms, and related supply chain systems, with proficiency in Microsoft Office and standard operational tools.
Familiarity with yard management, carrier coordination, routing concepts, and how transportation decisions impact service, cost, and network flow.
Strong analytical skills, including experience using data, metrics, and KPIs to identify trends, drive insights, and translate analysis into action.
A strong sense of ownership and accountability for operational and transportation outcomes, with the ability to balance real-time execution and proactive planning.
Comfort navigating ambiguity and evolving scope while maintaining focus on results and enterprise impact.
A collaborative mindset with the ability to influence teams and partners without direct authority.
Excellent communication, negotiation, and leadership skills, paired with emotional intelligence to lead independently and build strong relationships.
A passion for improving how work gets done and delivering great outcomes for customers, partners, and the broader network.
Core Competencies
Customer Focus: Anticipates and responds to customer and partner needs by securing appropriate resources, building strong partnerships, and strengthening relationships across the supply chain.
Drives Results Emphasizes the importance of achieving results, challenges poor outcomes or unproductive behaviors. Help others persist when setbacks or obstacles arrive; focuses on overcoming obstacles and delivering results through the team
Builds Trust: Demonstrates reliability and consistency, earning trust and respect by aligning actions with commitments.
Decision Quality: Integrates analysis, experience, and other inputs to make effective decisions. Demonstrates an ability to make tough decisions and advance initiatives that may be unpopular.
Drives Vision: Aligns day-to-day execution with broader organizational goals, helping advance Nordstrom's supply chain strategy through thoughtful leadership and action.
Role Evolution
This role will continue to evolve as the sort center matures, and network capabilities expand. The scope includes both established responsibilities and emerging opportunities tied to network growth, transportation optimization, and continuous improvement initiatives. The individual in this role will help shape on-site operations and transportation support scale over time.
We've got you covered...
Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
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Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
New Jersey: $110,500-$183,500 Annually
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\Overview\17-19.pdf
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Whether you're a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.
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