Account Manager

WM • Ashland, VA • 6h ago

Stericycle is now part of WM!!! To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release!

I. Job Summary

The Account Manager is responsible for maintaining and developing existing customers through high levels of service in order to expand and strengthen the relationship. The Account Manager is a member of the sales team and is responsible for customer planning and administration, monitoring, and optimizing the revenue potential and operational performance of their branch's accounts. The Account Manager maintains Stericycle policies, standards, and practices both within and outside their as-signed territory and ensures adherence to Stericycle's Vision, Mission and Values.

II. Essential Duties and Responsibilities

Maintains and develops existing customers by being the subject matter expert in order to optimize the quality of service, business growth, and customer satisfaction. Actively identifies opportunities to introduce additional services, thereby increasing the revenue opportunity within each customer's business portfolio. Liaises with customers to understand their requirements with respect to products and services that the business's currently offers or is planning to offer.

Maintains a high-profile presence in the market by conducting client care visits; turning a sales relationship into a long-term partnership. Proactively conducts strategic account reviews with all assigned customers on a regular basis in order to review service needs and usage trends. Handles and responds to all customer problems and inquiries expediently and in the best interest of both the customer and Shred-it

Formulates strategies to retain customers where revenue may be decreasing by using "out of the box" @type thinking. Partner with the Operations team on retention, customer issues and concerns. Debrief on any service issues with SM, Operations Manager, and CSRs, as required

Completes standard weekly and quarterly reports along with any ad hoc reporting requests. Participates in all sales and other training provided by Stericycle/Shred-It. Participates in special projects and promotional campaigns under the direction of the District Sales Manager/Director of Sales

Maintains a responsible approach to all security and safety matters related to Shred-it operations, following the company's policies and procedures at all times and bringing the manager's attention to any areas of concern

Perform other duties and responsibilities, as assigned.

III. Qualifications - Must live and work in the U.S.

Post-secondary education, with a major in business or sales and marketing is preferred but not required

Minimum of two (2) years of account management experience

Previous industry experience, including an understanding of document destruction and/or records management, business continuity and risk management solutions is preferred

Experience with the Microsoft Office suite of products, and strong internet skills

Mobility to drive a motor vehicle throughout the day for business needs

Ability to sit for up to eight (8) hours per day

Ability to walk in the course of business up to four (4) hours per day

Ability to operate a personal computer

Ability to talk regularly over the phone with customers and co-workers up to eight (8) hours per day

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.? Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

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