Electrical Service Manager

Encore Electric, Inc. • Belgrade, MT • 2h ago

Description

OVERVIEW:

The Electrical Service Manager manages customer relationships in the service department, supervising service technicians and taking accountability for required profit goals.

Compensation for this Role: $120,000 - $140,000 annually, depending on experience

General Responsibilities

Maintain open communication lines with all working relationships

Follow up to ensure items for which the job is accountable for are performed

Earn and maintains customer's trust

Uphold the core values of the organization

Work well with others to accomplish the mission of the organization and of the job

Specific Responsibilities

Management

Manage and direct the work performance of service technicians, project engineers, and service supervisors

Evaluate performance of Service Technicians

Make recommendations on hiring, disciplining, and terminating employees

Enforce the WO process is being implemented by all employees

Sales

Manage the "Customer Relationship" as the primary customer contact

Work with assigned clients to meet their needs

Leverage existing customer relationships to generate sales and develop constant presence accounts

Operations

Monitor and enforce Encore Electric, Inc. safety policies

Uphold the Service Pledge

Ensure Energized Work is performed within Encore guidelines in coordination with the safety department

Determine manpower needs and moves manpower between projects communicating with fellow managers to ensure staffing levels are adequate and manpower is shared

Manage projects assigned

Purchase material for projects not normally found on a service van

Submittals

Regulatory awareness

Licensing

Permitting

Certified payroll

Project preplanning and prefabrication

Responsible for turnover of project to technician assigned

Manage the "quality" of the projects and installations assigned

Manage tools and equipment including tools assigned to van and those drawn from company tool inventory

Perform the duties of manager on call when assigned

Training and Development

Responsible for the training and development of field and office operational staff

Partner with Encore University to ensure training programs exist to deliver the necessary technical and professional skills to support our clients

Financial

Manage risk and commodity volatility in estimates and proposals

Understanding of cost-to-complete process and service financials, including:

Cash flow

Collections

Profitability of assigned projects

Timely billing of completed projects

Track individual service technician and work order performance

Understanding of cost structure

Direct cost

Indirect cost

Overhead

Other duties as may be assigned

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of:

The National Electrical Code

Encore Electric, Inc.'s preplanning and prefabrication methods

Problem solving

Tracking numbers and bits of data relevant to the work assignment

Skill in:

Soft skills and high emotional intelligence

Microsoft Office 365

Electrical Estimating

Establishing and maintaining effective working relationships with customers, vendors, consultants, management, and employees

Performing in situations with high expectations

Working on a team

Multitasking

Technical electrical skills

Electrical installation methods and procedures

Troubleshooting

Adapting to new and changing requirements, environments, and/or information

Estimating resources needed to complete required tasks

Managing people.

Managing complex projects, breaking them down to their component levels

Using communication software

Business writing

Effective written and oral communication sufficient to be able to elicit and communicate information and achieve understanding

Organizing work to accomplish tasks

Prioritizing and reporting to meet job needs

Moving manpower

PHYSICAL REQUIREMENTS:

Driving

Sitting

Climbing

Lifting (up to 50 lbs)

Standing

Stooping

Vision acuity (near and far)

Walking

REQUIREMENTS:

High School Diploma or equivalent is required while a degree in related field is preferred.

5 years of progressive experience in a fast-paced office management business environment is preferred.

5-10 years of electrical service experience is highly preferred.

Journeyman Electrician's License is required.

Benefits of this Role:

Encore Electric provides excellent benefits for our employees, including: medical, dental, and vision plans, disability, and life insurance, employee-matched 401(k), paid time off (PTO), an employee assistance program that includes counseling, legal, and financial advice.

Encore also provides a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore's in house training program.

This position is eligible for mileage reimbursement, cell phone allowance, and the short-term incentive program.

Applications will close on June 30, 2026 or once role has been filled.

To ask any questions about this position, please contact Recruiting@EncoreElectric.com (HR@EncoreElectric.com) _.

To request an accommodation during the application process, please contact HR@EncoreElectric.com ._

Encore Electric, Inc. is an EOE, including disability/vets.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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