Customer Service Representative

Robert Half • Centennial, CO • 1h ago

Description

We are looking for a skilled and adaptable Customer Service Representative to join our team on a contract basis in Centennial, Colorado. In this role, you will play a key part in ensuring customer satisfaction, managing billing processes, and supporting administrative tasks. If you have a passion for delivering excellent service and thrive in a dynamic environment, we encourage you to apply.

Responsibilities:

Serve as the primary point of contact for customers, handling inquiries, payments, and general service needs.

Process billing activities, including issuing water bills and verifying meter readings for accuracy.

Manage and update spreadsheets and data systems to ensure records are accurate and up-to-date.

Assist in de-escalating customer concerns and resolving issues effectively to maintain satisfaction.

Collaborate with team members to provide support and ensure departmental goals are met.

Learn and adapt to new systems and processes to enhance efficiency and service delivery.

Handle inbound and outbound calls professionally, addressing customer needs promptly.

Perform order entry and data input tasks with high attention to detail.

Provide administrative support, including mailing management and record maintenance.

Requirements

At least 2 years of experience in customer service or related role.

Experience in billing or administrative tasks is preferred but not required.

Proficient computer skills and ability to work with spreadsheets and data systems.

Strong interpersonal and communication skills to handle customer interactions effectively.

Proven ability to de-escalate situations and resolve customer concerns.

Self-motivated and adaptable to learning new processes and systems.

Detail-oriented with excellent organizational abilities.

Ability to work collaboratively and support team objectives.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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