Customer Service Specialist

TEKsystems • Jefferson City, MO • 1h ago

Description

The Operations Specialist is responsible for supporting the Operations Team through various tasks required to meet the individual needs of each region. An ideal candidate for this role is someone who can multitask, work independently, and lead by example as the primary point of contact for this office.

Excellent ability to communicate both verbally and in writing

Ability to prioritize and manage multiple tasks

Proficient computer skills and knowledge of Microsoft Office

Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction

General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.

Work well independently and as part of a group

Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative, and work effectively on a team

Skills

Epic, Administrative support, customer service oriented, customer service support, patient registration, patient information, operational support, Customer service, Customer support, Excel macros, patient care, patient access, office manager/administrative

Top Skills Details

Epic, Administrative support, customer service oriented, customer service support, patient registration, patient information, operational support

Additional Skills & Qualifications

Supports operations team with discovery and training as necessary with company processes.

Responsible for providing support during process improvement initiatives to assist with driving all areas of workflow, including verification, and data analysis.

Develop and maintain working knowledge of current products and services offered by the company

Must be familiar with payer guidelines and reading clinical documentation to determine qualification status and compliance for all equipment and services.

Working knowledge in all areas of company's customer service, intake, daily operations and revenue cycle processes and workflows from start to finish, which may include

a. Review all required documentation to ensure accuracy

b. Accurately process, verify, and/or submit documentation

c. Complete insurance verification to determine the patient's eligibility, coverage, co-insurance, and deductibles

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Jefferson City, MO.

Pay and Benefits

The pay range for this position is $19.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Jefferson City,MO.

Application Deadline

This position is anticipated to close on Mar 31, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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