Customer Service Representative

Labcorp • North Carolina, North Carolina • 7h ago

Labcorp is seeking a Customer Service Representative for our Labcorp Employer Services(LES) division. This is a Remote, home office based position.

Work Schedule: Monday - Friday; 8:00am - 5:00pm EST

Job Responsibilities:

Act as a liaison for the Wellness Testing Client Services team between Labcorp branch offices, regional laboratories, and customers to address inquiries and resolve issues.

Research, troubleshoot, and resolve customer concerns through email and phone correspondence.

Perform a variety of administrative and clerical tasks, including entering data into forms, spreadsheets, and databases.

Support wellness account initiatives

Ability to work outside of normal business hours as needed

Minimum Qualifications:

Associates Degree

3 or more years' of customer service experience

1 or more years' working with MS Office(Excel, Word)

Preferred Qualifications:

Current or prior Labcorp experience

1 or more years' experience with Labcorp Lab System(LCLS)

1 or more years' experience with Labcorp Testing System(LCTS)

1 or more years' experience with Labcorp Billing System(LCBS)

Additional Job Standards:

Strong computer skills, especially Microsoft Office

Exceptional organizational skills

Excellent verbal and written communication skills

Ability to focus on the client, understanding their message, reflecting on what is being said, and responding thoughtfully.

Detail oriented

Critical thinking and problem-solving skills

Ability to effectively navigate the organization and identify appropriate points of contact for various inquiries and processes. Support will be available to assist with identifying key stakeholders and resources as needed.

Outstanding interpersonal skills

Keen multi-tasking ability

Adaptable and willing to learn new skills and technologies

Strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Application Window: 3/28/2026

Pay Range: $18 - 22/hr

All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please?click here (https://careers.labcorp.com/global/en/us-rewards-and-wellness) .?

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (https://careers.labcorp.com/global/en/accessibility) or contact us at Labcorp Accessibility. (Disability_apply@LabCorp.com) For more information about how we collect and store your personal data, please see our Privacy Statement (https://www.labcorp.com/about/web-privacy-policy) .

Labcorp

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