Entry-level Moment Google Contact Center Developer

Cognizant • Boston, MA • 3h ago

Team: Moment

Position Overview

At Cognizant CX/CRM Moment Practice, small cross-functional teams comprised of Product Managers, Architects, Developers, Designers, and Analysts build high-quality software faster than siloed individuals working independently. These nimble teams foster empathy and collaboration, enabling them to adapt quickly to changing requirements and deliver innovative cloud-based solutions. Our teams follow a Lean-Agile process with a DevOps culture, pushing digital boundaries and embracing transformational technologies in the Customer Experience and CRM areas.

Cognizant is seeking a motivated and innovative Google Contact Center Developer to join our team. This role will focus on building intelligent, scalable contact center solutions using Google Cloud Contact Center AI (CCAI), Google CES, Dialogflow, and other GCP services. The ideal candidate is a collaborative engineer with the opportunity to work on cutting-edge AI and cloud technologies with mentorship from senior engineers.

Key Responsibilities

· Design and implement contact center solutions using Google CCAI, Google Dialogflow (CX and ES), Google Cloud Platform (Cloud Functions, Firestore, Vertex AI, Cloud Storage)

· Develop and integrate GCP services such as Cloud Functions, Firestore, Vertex AI, and Cloud Storage. Work with CRM(Salesforce) and business process automations

· Build intelligent workflows leveraging Agentic AI, Generative AI, and LLMs

· Collaborate with stakeholders to gather requirements and deliver high-quality solutions.

· Write clean, efficient, and testable code using Python

· Ensure solutions meet performance, scalability, and security standards

· Participate in Agile ceremonies, code reviews, and mentoring activities

· Contribute to continuous improvement and innovation within the team

Qualifications

· Bachelor's degree in computer science or IT/programming major and software development experience

· Strong proficiency in Python programming, APIs, basic cloud concepts in any of the popular hyper scalers like AWS, GCP, Azure

· Any experience or knowledge in one or more of Gen AI, LLMs, Conversational AI, NLP, cloud hyper scaler DevOps, REST APIs, Webhooks, javascript or similar

· Any exposure advanced Agentic AI and/or contact center concepts (nice to have): LangGraph, LangChain, and LLMs (Large Language Models); Agentic AI and Generative AI; Model Context Protocol (MCP)

· Google Cloud certifications (e.g., Professional Cloud Developer, Professional Cloud Architect).

· Experience with CI/CD tools and automation

· Knowledge of voice/chat bot development and conversational AI

· Understanding data privacy and compliance in contact center environments

· Solid understanding of data structures, SQL, DevOps, AI development processes and QA processes

· Strong interest and willingness to learn Agentic AI, GenAI, contact center and cloud environments

· Solid understanding of Google Cloud architecture and best practices

· Familiarity with Agile development and DevOps practices

· Strong communication and problem-solving skills

Location

New hires will be hired at the Cognizant office in Teaneck, NJ where you will work alongside other experienced Cognizant associates delivering technology solutions. Applicants must be willing to relocate to this major geographic area. While we attempt to honor candidate location preferences, business needs and position availability will determine final location assignment.

Start Date

New hires will start in April 2026 . While we will attempt to honor candidate start date preferences, business need and position availability will determine final start date assignment. Exact start date will be communicated with enough time for you to plan effectively.

Salary and Other Compensation:

Applications are accepted on an ongoing basis.

The annual salary for this position is $65,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Why Choose Us?

Cognizant delivers solutions that draw upon the full power and scale of our associates. You will be supported by high-caliber experts and employ some of the most advanced and patented capabilities. Our associate's diverse backgrounds offer multifaceted perspectives and fuel new ways of thinking. We encourage lively discussions which inspire better results for our clients.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contributions

· Long-term/Short-term Disability

· Paid Parental Leave

· Employee Stock Purchase Plan

Disclaimer

The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Work Authorization

Due to the nature of this position, Cognizant cannot provide sponsorship for U.S. work authorization (including participation in a CPT/OPT program) for this role.

Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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