Responsible for leading a Manager of Account Management and a team of Strategic Account Executives with planning and direction, talent acquisition, and Employee Benefit Consultant (BC) / client relationship development with the goal of improving account retention rates and achieving key performance indicator standards. The Director evaluates market changes to identify opportunities to improve Account Management service delivery model to employee benefit consultants and clients. This role requires approximately up to 50% travel for client or EBC facing meetings.
Essential Job Responsibilities Include:
Develop and manage talent: Identify the skills and performance criteria necessary for success across a variety of roles and manage staff to meet and exceed these standards. In coordination with the VP of Account Management and HR, assist in creating career-building development plans for staff. Coach and mentor Strategic Account Executives and Manager of Account Management by observing and providing feedback in order to foster development and success of individuals.
Assists Vice President of Account Management in yearly strategic planning and execution of the plan. Strategize to develop ways to increase client satisfaction and preserve loyalty and market share.
Builds Employer Benefit Consultant (EBC) relationships and maintain proactive outreach to identify changing needs and competitor strategies. This includes scheduling, facilitating and providing follow-up for a minimum of quarterly meetings with preferred EBC relationships.
Partner with Business Development to build EBC relationships. This includes participating in expectations sessions with the EBC and attending finalist meetings as appropriate.
Establishes departmental goals for service delivery measured through key performance indicators (KPI's).
Evaluates team's performance against the KPI's and intervenes with management direction to assist account management team meet and exceed goals.
Conduct meetings with account teams and EBC firms to discuss BOB utilization, market updates, obstacles and dynamics.
Attend reviews with Strategic Account Executive for development opportunities, at risk clients and new business. Lead the Team Account Retention Planning (TARP) process and focused on saving at risk clients.
Ensure that the Account Management department standards, methods, and process and procedures for client service are followed through working with the Manager(s) of Account Management. This includes the delivery of client marketing and messaging programs to meet revenue objectives, budgets, ROI, and client service satisfaction.
Partner with Account Management leadership to create policies and procedures for Strategic Account Executives to follow. Revises policies and procedures based upon root cause analysis of issues to prevent recurrence.
Directs Manager(s) of Account Management activities and coaches them on handling issues that require escalation.
Strategic Initiatives: The Director plays a key role in identifying and implementing key initiatives and assists in planning how significant new initiatives are rolled out to our clients and internal teams.
Operational Ease: Participates in new product/service development teams with other functional team leaders to optimize the launch and other revenue driving processes increasing speed to market and ease of using our platform for the teams and our clients.
Identifies operational efficiency opportunities and provides business requirements to assist in the evaluation of the impact of these suggestions.
Assist with marketing programs (surveys, webinars) and participate in internal company marketing and communications (events, recognition, town halls)
All other assigned duties.
Required Skills / Experience:
Bachelor's Degree required; Master's Degree preferred
Minimum of 10 years of work experience preferred
Minimum of 6 years of demonstrated proven progressive leadership experience in the PBM or healthcare related service industry; Customer-facing leadership and account relationship strategy experience
Capable of interfacing well at all levels within a large organization and client base
Project management, planning, and organizational skills
Excellent verbal and written communication skills
Excellent organization, motivation, leadership and interpersonal skills
High energy, with a strong 'can do' attitude
Thrives in a dynamic, fast paced environment with many simultaneous projects
Based on relevant market data and other factors, the anticipated hiring range for this role is $136 ,000 to $170 ,000 annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals.
We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization.
RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:
Remote first work environment
Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members
Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)
Additional buy-up options for Short- and Long-Term Disability and Life Insurance
401(k) with an employer match up to 3.5% available after 60 days
Community Service Day to give back and support what you love in your community
10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like
Reimbursements for high-speed internet, we'll send you a computer and monitors to help you do your best work
Tuition Reimbursement for accredited degree programs
Paid New Parent Leave that can be used for adoption or birth
Pet insurance to protect your furbabies
A robust mental health benefit and EAP service through Spring Health to support you when you need it most
RxBenefits provides equal opportunities for everyone who works for us and everyone who applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
