Commercial Coordinator

GEA MECHANICAL EQUIPMENT US INC • Janesville, WI • 3d ago

JOB REQUIREMENTS: Provide technical knowledge and project management skills to execute complex Service Sales projects Inputting data into weekly and monthly reports to management, presenting feedback to management about open orders. Enter work orders into the CRM/SAP/ ERP systems. Create new accounts in CRM & submit requests to edit/update accounts as needed. Communicate with other internal departments concerning shipment of parts and return of parts, delivery dates and status of orders, invoices, and assistance from finance with customer accounts. Manage workflow within your assigned tasks daily, weekly, and monthly ensuring that deadlines are met, and work is completed correctly. Service follow-ups, call to customers. (How was the service, any issues, would you like to schedule your next service visit.) Provide a link between Engineering and Service Group. Coordinate end-to-end delivery of service projects, from planning to closeout Manage project scope, timelines, budgets, and customer expectations Serve as the primary liaison between customers, technicians, vendors, and internal teams. Optimize resource scheduling to reduce downtime and maximize billable utilization Implement standardized project management processes and reporting Identify risks early and develop mitigation plans Drive continuous improvement across service operations Utilize CRM and SAP for clear and concise delivery of communication All other duties as assigned or directed by management. ** OTHER EXPERIENCE AND QUALIFICATIONS: Bachelor\'s or associate degree preferably in Business or a Technical field Experience with global production and sales desirable Knowledge of ERP/MRP systems preferred. Computer skills: experience with SAP, Microsoft Office and other MRP processes is desirable. ** APPLICATION INSTRUCTIONS: E-Mail a Rsum: recruitment@gea.com

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