Financial Guidance Counselor (Loss Mit)

Fifth Third Bank, N.A. • Grand Rapids, MI • 3h ago

Make banking a Fifth Third better®We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Under moderate supervision the Financial Guidance Counselor provides assistance, counsels, and guides the customer in order to achieve work out alternatives based upon customer's circumstances while complying with all investor, company, federal and insurer guidelines. Responsible for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all @types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Pursue communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments designed to find a mutually beneficial resolution for delinquency

Assist in identifying, negotiating. and pursuing the appropriate loss mitigation option to best maximize customer satisfaction and investor return by offering alternative financial solutions

Provide proper and timely responses to customer correspondence in compliance with company, state and federal guidelines

Record all customer communication efforts via the internal system of record ensuring that all accounts are called and noted accurately

Display effective time management skills to enhance productivity while using multiple system platforms to identify, evaluate, and resolve reasons for delinquency

Pursue resolution on referrals of non-delinquent customers who request alternatives to allow ownership retention

Overcome objections and employ conflict management strategies in order to handle escalated situations, while staying in compliance with the Fifth Third Quality Assurance Procedure and providing outstanding customer service

Multi-task and work independently in a fast-paced environment while reviewing metrics and evaluating performance

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

High School Diploma or equivalent required.

Minimum one-year collection experience, including knowledge of basic default timelines/procedures.

Knowledge of bank-owned, investor and insurer guidelines for consumer lending.

Excellent written and verbal communication, comprehension, listening and negotiation skills.

Ability to meet deadlines and work independently with medium level of supervision.

Strong analytical, problem solving and mathematical skills to be used in financial counseling, evaluation, and interpretation of complex information.

Financial Guidance Counselor (Loss Mit)

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Grand Rapids, Michigan 49546

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Similar Jobs

Industrial Sewer

Aerotek • Grand Rapids, MI • 9min ago

Legal & Paralegal

Description 1st shift: 6 am - 4 pm M-Th, OT on Fridays if mandatory when needed Operate a sewing machine to join cut fabric parts to fabricate upholstery coverings for furnishings. Sewing pull bands into the seams of uph...

9min ago

Go to Apply

Legal Assistant (Office Automation)

Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys • Grand Rapids, MI • 1h ago

Legal & Paralegal

Summary For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/. As needed, additional positions may be filled using this announcement. This position...

1h ago

Go to Apply

Legal Assistant (Office Automation)

Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys • Grand Rapids, MI • 1h ago

Legal & Paralegal

1h ago

Go to Apply

Financial Guidance Counselor

Fifth Third Bank, N.A. • Grand Rapids, MI • 5d ago

Legal & Paralegal

Make banking a Fifth Third better®We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under moderate supervision the Fi...

5d ago

Go to Apply

Substance Abuse Counselor

Quantum Mental Health Wellness Center • Wyoming, MI • 6d ago

Legal & Paralegal

Virtual Substance Use & Mental Health Therapist (CAADC with LLPC, or LPC) Location: {#location section-id="15jc1gi" data-start="311" end="329"} Remote (Must be licensed in Michigan) Job Type: {#job-@type section-id="...

6d ago

Go to Apply

Paralegal - Real Estate

Meijer • Grand Rapids, MI • 1w ago

Legal & Paralegal

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our fam...

1w ago

Go to Apply

Facilities Mainenance Tech 1 (Industrial)

PDS Tech Commercial • Grand Rapids, MI • 2w ago

Legal & Paralegal

If you're a hands-on maintenance professional who takes pride in keeping facilities operational and equipment running efficiently, this is your opportunity. PDS Tech is hiring a Facility Maintenance Technician I to suppo...

2w ago

Go to Apply

Industrial Maintenance Electrician

Kellanova • Wyoming, MI • 2w ago

Legal & Paralegal

Are you passionate about high-speed food processing and eager to make impactful improvements? Join our Wyoming Bakery team as an Industrial Maintenance Electrician on our night shift This is an on-site role with a two-we...

2w ago

Go to Apply

Industrial Maintenance Technician

TSG - The Sheridan Group • Comstock Park, MI • 2w ago

Legal & Paralegal Sponsored

Industrial Maintenance Technician Sheridan is a family of innovators and doers who are a part of something far greater than themselves. We value the craft and art of printing and the processes used to create and distrib...

2w ago

Go to Apply

Industrial Maintenance Technician

TSG - The Sheridan Group • Kentwood, MI • 2w ago

Legal & Paralegal Sponsored

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.