Product Operations Manager

BDO USA, LLP • Denver, CO • 2h ago

Job Summary:

The Product Operations Manager enables consistent, scalable product delivery by designing and improving product management processes, coaching product managers and cross-functional teams, and establishing operating rhythms, standards, and metrics across the product lifecycle. This role partners closely with Product, Engineering, Delivery, and Business stakeholders to improve intake, prioritization, execution transparency, and outcomes.

Job Duties:

Defines product strategy, builds, and maintains product roadmaps Establishes and continuously improves the product operating model (intake, discovery, prioritization, planning, delivery, release, and post-launch learning)

Builds strong relationships with Business Line leaders and executive stakeholders

Builds and maintains constructive working relationships with project team members, vendors, and other departments

Oversees all aspects of assigned IT projects, and takes ownership to ensure their success

Plans and directs the work effort involved with the implementation or upgrade of systems

Responsible for launching new product features and experiences - investigating to define the problem, draft detailed requirements/user stories, plan development sprints, build and implement user testing plans, and support continuous releases

Develops scope documents, statements of work, and other documentation supporting the justification for new projects

Works closely with third-party vendors to ensure that project efforts are controlled and completed on a timely basis

Leads and directs the work of project teams to ensure project efforts are controlled and completed on a timely basis

Works with appropriate subject matter experts, establish resource plans, and expected level of effort and duration to complete tasks

Reviews and understands or prepares, as needed, business requirements and objectives documentation in support of overall business needs

Coordinates with appropriate resources to ensure that product communications and training materials are made available as appropriate

Works with operational teams to ensure a smooth transition from implementation to production and ongoing support phases of a products lifecycle

Works with vendors and stakeholders to understand product subscription, contract terms, and renewal cycles to best manage fiscal budget

Other duties as required

Supervisory Responsibilities:

Directly supervises a team of Product Operations Analysts and may include Product Managers based on organizational need, including hiring, onboarding, goal-setting, performance management, and career development

Provides coaching and functional leadership to direct reports and the broader product community by establishing standards for product practices (intake, prioritization, discovery, roadmap hygiene, release readiness) and reinforcing adoption through training and mentoring

Allocates team capacity and assigns work across product operations initiatives and embedded support to PMs (e.g., reporting, tooling/workflow administration, portfolio routines), ensuring timely delivery, quality, and consistent stakeholder communication

Qualifications, Knowledge, Skills and Abilities:

Education:

High school diploma or GED, required

Bachelor's degree or equivalent experience, required

Experience:

Six (6) or more years of experience in product management, product operations, delivery/PMO, or related technology roles, required

Experience as a Product Manager, IT Project Manager, Business Systems Analyst, Software Systems Analyst, Business Process Analyst, Technology Support Analyst, or Software Developer, required

Experience using a standard project management methodology, required

Experience with scrum and other agile development methods, preferred

Experience leading and directing the work of others in a project-oriented capacity, preferred

Experience with the concepts of Project Programs and Portfolios, preferred

Familiar with a web-based applications environment, preferred Experience partnering with senior stakeholders to drive decision-making frameworks and governance, preferred

Experience working in a professional services firm, preferred

License/Certifications:

Project Management Professional (PMP) or similar certification, preferred

PMI Agile Certified Practitioner or similar certification, preferred

Software:

Experience with project planning applications, preferred

Experience managing projects in connection with any of the following, preferred: Oracle Cloud, Onestream, Microsoft Dynamics CRM, ServiceNow, Azure Data Factory, Azure DevOps, preferred

Language:

N/A

Other Knowledge, Skills & Abilities:

Excellent interpersonal and customer relationship skills

Ability to manage multiple complex tasks in a fast-paced environment

Ability to work independently and in a self-directed capacity

A wide degree of creativity and latitude is expected

Strong team-building skills

Demonstrated problem solving skills

Ability to effectively organize and delegate complex tasks

Ability to develop project plans and accomplish goals based on experience, educated assumptions and limited information

Ability to adapt rapidly to new developments

Familiarity with project ROI techniques (cost/benefit, NPV, IRR, Earned Value metrics)

Ability to facilitate meetings efficiently and effectively

Ability to develop project documentation using diagrams and prose

Ability to develop project plans and related documentation using diagrams and prose based on customer collaboration

Excellent written and verbal communication skills

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.

National Range: $120,000 - $160,000

Maryland Range: $120,000 - $160,000

NYC/Long Island/Westchester Range: $120,000 - $160,000

All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, disability, protected veteran status, or any other classification protected by law.

Apply at: http://ipc.us/t/EBB6B374824F4F3C.

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