Autonomous Vehicle Fleet Operations Manager (Remote)

Cognizant • Providence, RI • 2h ago

Cognizant is a Large IT Consulting Firm that leverages modern technologies to improve a variety of business operations.

The General Manager will provide strategic leadership and operational oversight for 24/7 AV services. This role is accountable for driving organizational performance, ensuring client satisfaction, and fostering vendor and team excellence. The GM will act as the primary liaison for executive-level client engagement and lead initiatives that align with business objectives and growth strategies.

Key Responsibilities

Strategic Leadership

Define, plan and execute the overall operational strategy for AV services to meet business objectives.

Drive continuous improvement initiatives across processes, technology, and workforce management.

Align operational goals with organizational vision and client expectations.

Lead cross-functional collaboration among engineering, product, and business teams

Client Management

Serve as the executive point of contact for client relationships and strategic engagement.

Understand client business priorities and translate them into operational deliverables.

Conduct executive-level business reviews and ensure proactive communication on performance, risks, and opportunities.

Build long-term partnerships through trust, transparency, and consistent delivery.

Drive operational governance meetings with the client at the regular cadence (WBR/ MBR/ Quarterly/ One-on-one with client leadership)

Operations Oversight

Ensure seamless 24/7 AV operations with robust governance and risk management.

Accountable for SLA and KPI compliance across all operational units.

Implement scalable processes to support growth and service continuity.

Drive operational excellence through structured planning and execution.

Accountable for operational compliance and safety mitigation procedures

Vendor Management

Establish and maintain strategic vendor partnerships to optimize service delivery.

Negotiate contracts and ensure adherence to performance metrics.

Resolve escalations and foster collaborative relationships for mutual success.

Manage current partners' performance, expand new partners based on business needs / scale.

Performance & People Leadership

Build and lead a high-performing leadership team.

Set clear performance expectations and management, and provide coaching for continuous development.

Champion a culture of accountability, innovation, and collaboration.

Oversee workforce planning and succession strategies.

Financial & Reporting

Own P&L for AV operations and ensure financial targets are met.

Prepare and present executive-level reports on operational performance, financial health, and strategic initiatives.

Identify cost optimization opportunities without compromising service quality.

Risk & Problem Solving

Anticipate and mitigate operational risks through proactive planning.

Lead crisis management and ensure business continuity in high-pressure scenarios.

Drive innovative solutions to enhance efficiency and scalability.

Manage all sites (requires travel to all new / existing markets based on business needs)

Qualifications

Required Skills and Experience

10+ years of experience in operations leadership, with at least 5 years in a senior management role.

Proven track record managing large-scale, 24/7 operational environments.

Strong expertise in client relationship management at an executive level.

Demonstrated ability to manage P&L and deliver financial accountability.

Exceptional strategic thinking, organizational, and decision-making skills.

Excellent communication and stakeholder management capabilities.

Preferred Skills and Experience

Experience in the autonomous vehicle industry or technology-driven operations.

Ability to implement industry best practices and drive innovation at scale

Salary and Other Compensation:

The yearly salary for this position is between $140,00.00 - $160,000.00, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Similar Jobs

Technical Marketing Manager (Tektronix)

Ralliant • Providence, RI • 41min ago

Management & Administrative

Remote Job Title: Technical Marketing Manager - Americas (Energy Resilience: Power & Energy Solutions) Department: AMR Marketing Location: Americas (Hybrid / U.S. Headquarters Beaverton, OR), or Remote Reports To: Di...

41min ago

Go to Apply

Renewal Operations Manager

Zoom • Providence, RI • 2h ago

Management & Administrative

What you can expectYou will own renewals forecasting, operational governance, and strategic planning that drive predictable retention outcomes. By partnering with Finance, Sales, and Customer Success, you will standardiz...

2h ago

Go to Apply

Sales Manager

Ira Green, Inc • Providence, RI • 3h ago

Management & Administrative

Sales Manager The Sales Manager is responsible for leading and managing the sales team to drive revenue growth, expand market share, and strengthen customer relationships across Ira Greens retail and government channels....

3h ago

Go to Apply

Customer Service Representative

U-Haul • Fall River, MA • 10h ago

Management & Administrative

Compensation Range: $15.00 to $17.00 Hourly Location: 1030 Pleasant St, Fall River, Massachusetts 02723 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motiv...

10h ago

Go to Apply

Customer Service Associate

Walgreens • Coventry, RI • 10h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

10h ago

Go to Apply

Industry Manager - Pharma - CVS Media Exchange (CMX)

CVS Health • Woonsocket, RI • 15h ago

Management & Administrative

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

15h ago

Go to Apply

Shipping Clerk / Warehouse Associate

Kelly Services • Mansfield, MA • 16h ago

Management & Administrative

Shipping Clerk / Warehouse Associate Pay: $19-$21/hour Schedule: 10:00 AM - 6:30 PM Position Type: Temp-to-Perm Opportunity Important Notice Employees in this role are not permitted to perform any driving responsibilitie...

16h ago

Go to Apply

Business Development Director - Arrow Global Supply Chain Services

Arrow Electronics • Providence, RI • 17h ago

Management & Administrative

Position: Business Development Director - Arrow Global Supply Chain Services Job Description: Arrow Global Supply Chain Services offers a compelling suite of supply chain services to clients ultimately to optimize, bring...

17h ago

Go to Apply

Area Manager II

Amazon • Fall River, MA • 19h ago

Management & Administrative

Description Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In th...

19h ago

Go to Apply

Identity Resilience Sales Manager, Mid Market

Rubrik • Providence, RI • 19h ago

Management & Administrative

About Team & About Role: The Identity Resilience seller is a technical sales professional characterized by intimate understanding of their specific product, the pain it resolves, the competitors, market, qualificatio...

19h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.