Administrative Support

Pearson • Durham, NC • 2h ago

Job Title: Advanced Specialist, Administrative Support

Career Architecture Role: Administrative Support

Career Architecture Tier: IC20 (Specialist)

Job Summary:

Deliver advanced administrative support, acting as the go-to contact for process troubleshooting and workflow improvements. Shape operational effectiveness by refining standards, ensuring reliable data, and mentoring newer staff.

Key Responsibilities:

Oversee core information management systems and resolve complex administrative issues

Develop and refine workflow standards to improve process efficiency

Mentor and support junior colleagues in administrative procedures

Required Skills and Competencies:

General Administrative Support (Effective)

Event Planning (Effective)

Discretion (Effective)

Appointment Setting (Effective)

Effective Communication (Effective)

Project Management (Intermediate)

Analytical Skills (Intermediate)

Business Acumen (Intermediate)

Stakeholder Management (Intermediate)

Adaptability, Artificial Intelligence, Learning to Learn (Intermediate)

Interpersonal Skills, Problem Solving, Communication Skills (Intermediate)

Qualifications (Education & Experience):

Relevant experience in administrative support

Proven ability to manage complex workflows and mentor others

Strong communication and analytical skills

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Operations

Job Family: ENTERPRISE

Organization: Corporate Strategy & Technology

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 23419

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