Duty Controller

SAIC • Scott AFB, IL • 19h ago

Description

SAIC is seeking Duty Controller for the Cyber Operations Center (CYOC) to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command's infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).

The successful candidate will work on high-visibility or mission critical aspects of the program and performs all functional duties independently; oversees the efforts of less senior staff and/or is responsible for the efforts of all staff assigned to a specific job.

Responsibilities:

Coordinate Duty Controller staff responsible to coordinate with the Government Duty Officer (DO) and cyber security analysts identify and correlate problems affecting USTRANSCOM customers.

Coordinate staff responsible for Event Management to manage all events and associated lifecycle (detect, analyze, and control) as defined by the Event Management Process.

Coordinate staff responsible for Event Management activities to include Detection, Logging, Filtering, and Significance assessment.

Manage events following ITIL guidance to assess and document responses to each event such as automatic responses, Incidents, Problems, Changes or Alerts and Human Interventions.

Monitor processes to achieve established Service Level Agreements (SLA), Operational Level Agreements (OLA).

Perform Tier 1 support duties during hours when the Service Desk is closed, including answering user calls and creating incident tickets for follow-on resolution.

Travel to various sites on a quarterly basis, or as mission requirements dictate.

Provides extremely high-level subject matter proficiency for work described in the task.

Provides advanced technical knowledge and analysis of highly specialized applications and operational environment, high-level functional systems analysis, design, integration, documentation, training, and implementation advice on complex problems that require doctorate level knowledge of the subject matter for effective implementation.

Provides status reporting to management and customer.

Coordinate and deconflict all Authorized Service Interruptions (ASIs) across the command, ensuring synchronization with internal stakeholders and external mission partners

This position is shift work rotating 40 hours a week, over 7 day/24 hours.

Qualifications

Required Qualifications:

BA/BS degree with five (5) or more years of experience

DoD Secret clearance

One of these IAT Level II certifications: Security+, CECCNA-Security, CySA+ **, GICSP, GSEC, CND, SSCP

A Computing Environment (CE) certification or certificate for the technical area of responsibility in either Network support/defense (e.g., Splunk, Cisco, McAfee, etc.) OR (e.g., Microsoft, Linux, Solaris, etc.)

Desired Qualifications:

MA/MS degree and eight (8) years or more experience

DoD TS/SCI clearance

ITIL Foundations V4 certification

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

REQNUMBER: 2610532

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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