Assistant Branch Manager

Peoples Bank • Easthampton, MA • 9h ago

Assistant Branch Manager Retail Employee Easthampton, MA, US Requisition
ID: 2036 Salary Range: \$26.00 To \$29.50 Hourly Compensation for this
position is commensurate with experience. The posted range is intended
to provide a general estimate and does not guarantee a specific rate of
pay. Overview Together with the Branch Manager, the Assistant Branch
Manager is responsible for overseeing all of the daily branch functions,
participating in the hiring process, developing, and maintaining a
branch team, and overall customer experience. Performs supervisory and
administrative functions to ensure the ongoing effectiveness of branch
operations in conformance with established Bank policies and procedures.
Oversees lobby and teller line and assists in the coordination and
delegation of work assignments. Demonstrates leadership, accountability,
dependability, professionalism, teamwork, and excellent communication
skills in every interaction. Provides backup to Branch Manager as
needed. Primary Accountabilities/Responsibilities: Performs any
functions necessary within the scope of authority and expertise, to
provide the highest levels of customer service and responsiveness to our
customers. Superior Service Quality Effectively utilize decision making
skills, within established authorization guidelines, to support valuable
customer retention. Recognize and pursue opportunities to enhance
relationships, products, services, practices, and the organization\'s
competitive position within the market place. Lending Interview and take
applications for all consumer and home equity loans/lines (where
applicable). May close consumer and home equity loans/lines. Refer
mortgages and refinances to branch\'s Mortgage Originator but may also
assist customers in entering online mortgage applications in absence of
Mortgage Originator. Maintain a strong knowledge of our consumer and
home equity products (where applicable), regulations, and processes.
Leadership and People Management Participate in the hiring process.
Assist in coaching the entire branch team. Work with the Branch Manager
to maintain open lines of communication with the branch team and ensure
timely communication of pertinent information. Maintain a comprehensive
understanding of the Bank?s mission statement and core values across
your team. Support Bank initiatives both internally and externally to
promote a positive Bank image and assist with the growth of the Bank.
Operations and Compliance Ensure compliance with the Federal and State
laws as well as the Bank?s policies and procedures. Assist with the
completion of required periodic audits, month end reports, and
inventories in a timely manner. Oversee branch security detailed in the
HFG security manual and ensure branch staff compliance. Ensure
completion of all required training by entire branch team. Education And
Experience: Associates degree or similar course work/training Minimum of
2 years customer service experience/sales experience Minimum of 2 years
supervisory experience Prior Assistant Branch Manager experience is a
plus Fluency in a second language is a plus Computer skills required
Knowledge of Microsoft products a plus QUALIFICATIONS: To perform this
job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed above are representative of
the knowledge, skill, and/or ability required. Any physical demands or
work conditions described here are representative of those that must be
met by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.

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