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Medical Receptionist (Surgery Department)

TEKsystems • Norfolk, VA • 1d ago

Medical Receptionist - Surgery Department (On-Site)

Location: Norfolk, VA, 23507

Schedule: Monday-Friday, 8:30 AM-5:00 PM

Type: Contract-to-Hire (4-month contract)

Position Summary:

The Medical Receptionist (Surgery Department) serves as the first point of contact for patients and visitors. This role supports front-end clinical operations in a busy setting where accuracy, professionalism, and strong customer service skills are essential. All administrative and patient access functions are completed within EPIC, the practice's single electronic health record (EHR) system.

Patient Access & Front Desk Operations:

Check patients in and out of clinic visits

Verify and update insurance, demographics, and patient documentation in EPIC

Collect and scan insurance cards and photo IDs

Process co-pays, balances, and payments at time of service

Handle high-volume, multi-line phone calls

Maintain compliance and accuracy in all front-desk workflows

Scheduling & Appointment Coordination

Manage and prepare provider schedules

Schedule follow-ups, post-ops, and in-office procedures

Make appointment reminder and confirmation calls

Coordinate referrals and ensure required documentation is completed

Maintain accurate schedule information in EPIC

Administrative & EPIC System Support

Ensure all documentation is complete within EPIC

Send task messages to clinical teams as needed

Support clinic flow by collaborating with medical assistants, nurses, and providers

Required Skills & Experience

Must Haves:

Medical receptionist experience (preferably in a specialty or surgical setting)

EPIC experience (scheduling, registration, verification, messaging)

Strong background in medical reception, front office, or patient access

Experience scheduling appointments and handling high-volume calls

Ability to multitask, stay organized, and maintain professionalism under pressure

Work Environment

Fast-paced, in-office clinical setting

2-3 medical receptionists assigned on each side of the clinic floor

Consistently high call volume

Surgical provider schedules create variable daily traffic

Required attire: black, gray, or burgundy scrubs (may be mixed/matched)

Reports directly to the department's Office Coordinator

Why This Role Is Open

Recent employee departure

The clinic has an immediate need for front-desk coverage

What This Role Offers (Employee Value Proposition)

Teaching-focused environment with professional development

Regular educational opportunities such as lunch-and-learns

Supportive leadership that promotes from within

Exposure to a wide variety of surgical specialties

A collaborative, patient-focused team culture

Compliance & Additional Details

background check required

Drug and medical screening

Benefits may include: medical/dental/vision, 401(k), life insurance, disability, HSA, time-off programs, and employee assistance services (eligibility varies by classification and tenure)

Job Type & Location

This is a Contract to Hire position based out of Norfolk, VA.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Norfolk,VA.

Application Deadline

This position is anticipated to close on Apr 3, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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