Description:
At Hyatt, we care for people so they can be their best.
Our commitment to care begins with you, our colleagues because you are the heart of Hyatt. We create an inclusive environment that prioritizes your well-being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, it's a way of life.
We are looking for a dynamic and experienced Assistant Food & Beverage Operations Manager to support our property's Food & Beverage operations. This management position plays a critical role in providing efficient service and meaningful experiences.
Why Choose Hyatt?
At Hyatt, your success matters. We offer:
Competitive Salary: $56,750-67,050/year
Health Benefits: Medical, dental, and vision insurance starting after just 30 days
Perks & Discounts:
Free and discounted room nights
Friends & family rates at Hyatt properties
Discounts on food and beverage
Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
Work-Life Balance: Paid time off, including new child leave
Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
Growth Opportunities: Tuition reimbursement and robust training programs
Everyday Conveniences: Complimentary meals for employees
What You'll Do Here:
The Food & Beverage Assistant Operations Manager is an assistant manager role responsible for the strategic vision, operational execution, and financial performance of all food and beverage venues, includingrestaurant, lounge, pool, market and digital dining,banquet and conference services. The successful candidate will drive revenue growth, optimize profitability, and ensure an exceptional and consistent guest experience across all outlets and events.
Operational Excellence
Supports and Manages the Banquet Department while working closely with the other hotel departments. Leadership responsibilities may also include Convention Services Set Up and Banquet Beverage.
Supervise, Empower, Lead, Coach and Motivate the Banquet team including captains, food servers, and lead house attendants towards achieving exceptional guest service results and complete associate engagement
Ability to assist the hotel in reaching top box service scores on our Meeting Planner surveys. Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders. Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications
Responsible for proactively reviewing staffing and equipment needs
Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Catering/CS, CS Floor and Beverage
Responsible for developing innovative and creative décor for Banquet function space
Responsible for short- and long-term banquet functions in the front and back of the house
Performing daily walk-throughs in banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
Ability to develop ideas for special events and holiday functions
Oversee the flawless execution of banquets and coordinating with clients and internal teams.
Monitor inventory, control purchasing, and manage supplier relationships to maximize product quality and cost-effectiveness.
Works closely with the events departments to coordinate and execute all banquet events, from small meetings to large-scale conferences and weddings.
Coordinates with the sales and events team to align food and beverage offerings with overall brand strategy and promotes special events, holiday functions, and promotions.
Upholds impeccable standards of service in all dining venues, ensuring a consistent and exceptional guest experience.
Stays updated on culinary and beverage trends, as well as competitor offerings, to ensure the outlets remain relevant and competitive.
Responsible for working alongside Food & Beverage Operations Manager for creation and execution of activations, not limited to Pool, Market, Bistro 300 and lobby activations
Responsible for working alongside Food & Beverage Operations Manager ensuring Open Table is current and engaged
Implement procedures to increase guest and employee satisfaction
Exercise quality control for both food and beverage
Maintain Hyatt standards of service and ensure their implementation
Perform daily walk-through to ensure full compliance with Department of Health regulations, EcoSure, Quality Assurance and Hyatt Corporate standards
Coach and counsel employees to reflect Hyatt service standards and procedures
Responsible for working alongside Food & Beverage Operations Manager to assist with payroll, reports, forecasts, inventory and budget for outlet operations
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
Coach and counsel employees to reflect Hyatt service standards and procedures
Financial Performance
Analyze financial and operational data, including point-of-sale reports, to implement strategies that increase revenue and profitability.
Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory
Creates and implements strategies to drive revenue across all outlets and banquet services.
Manages pricing and works with purchasing to ensure a balanced approach to quality and cost.
Optimize staff scheduling to ensure adequate coverage while managing labor costs effectively.
Responsible for working alongside Food & Beverage Operations Manager for proactive communication, proficiency and effective results as related to Project Olympia
Guest and Client Relations
Serve as the primary point of contact for high-profile clients during the execution phases fostering strong relationships and ensuring contractual obligations are met.
Monitor guest satisfaction feedback through various channels, implementing corrective action plans to improve service performance.
Analyzes guest feedback through comment cards, online reviews, and direct communication to continuously improve service delivery and guest satisfaction. Develops and implements long-term business strategies for all food and beverage operations, including creating innovative event concepts and new bar menu ideas.
Ensures that all event spaces, restaurant, restaurant kitchen, and equipment are clean operational.
Compliance and Safety
Enforce all health, safety, and sanitation standards according to local, state, and federal regulations.
Ensure all staff are properly trained on emergency procedures and legal requirements, such as alcohol service (e.g., TIPS certification).
Qualifications:
Qualifications
· Minimum of 2 years as F&B Management preferred
· Wine/beverage knowledge in an upscale environment preferred
· Ideal applicant should have strong organizational skills, ability to work with flexible work schedule, be a team player and a dynamic leader
Why You'll Love Working Here:
Hyatt fosters a culture of care and inclusion where colleagues are supported to succeed. Whether it's career advancement, industry-leading benefits, or working with a team that values empathy and collaboration, we are ready to help you grow. If you're ready to deliver exceptional service and exceed expectations, we're ready for you.
Apply Today and start your journey with a brand that is redefining hospitality through care, compassion, and innovation. At Hyatt, you'll not only build your career, you will also build a future.
Primary Location: US-MD-Baltimore
Organization: Hyatt Regency Baltimore Inner Harbor
Pay Basis: Yearly
Job Level: Full-time
Job: Food and Beverage
Req ID: BAL003270
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
