Host

City Winery • New York, NY • 1h ago

Join us for an exciting new Japanese restaurant, located right by Little Island, and be a key player in crafting unforgettable culinary experiences for our guests.

Position Summary:

At Miru, the Host is the first and last impression of the guest experience-welcoming each guest with warmth and genuine hospitality rooted in Japanese tradition. Hosts manage reservations, seating, and guest flow with poise, creating a seamless and inviting arrival for every visit. This role is key to setting the tone for service and ensuring smooth communication between the front-of-house and management.

Tasks/Responsibilities:

Greet all guests warmly upon arrival, with a polished and welcoming demeanor

Manage reservations, walk-ins, waitlists, and seating assignments using the designated reservation system

Maintain the flow of the dining room by balancing guest seating with server sections and kitchen pacing

Communicate accurate wait times and provide updates to guests courteously

Answer phones, assist with inquiries, and support reservation requests with professionalism

Support the flow of service by coordinating closely with servers, bussers, and managers

Maintain cleanliness and order at the host stand, entrance, and waiting areas

Thank guests upon departure and invite them to return, ensuring every guest leaves with a positive final impression

Stay informed about menu offerings, events, and programming in the venue to support guest questions and upselling

Assist with special accommodations and guest needs (e.g., highchairs, accessibility)

Follow all health and safety regulations and uphold brand standards for presentation and guest care

Qualifications

1+ year experience in a host or customer-facing hospitality role preferred

Strong interpersonal and communication skills

Professional appearance and confident, welcoming demeanor

Ability to multitask and remain composed in a fast-paced environment

Basic knowledge of reservation and seating systems (experience with OpenTable or Resy a plus)

Flexible availability including evenings, weekends, and holidays

Ability to stand for extended periods and move throughout the venue as needed

Passion for hospitality, teamwork, and delivering exceptional guest service

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.

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