JOB SUMMARY
The Relationship Analyst is responsible for supporting commission billing, reporting, and collections for the Global Sales organization. This role serves as the primary liaison between Choice Hotels International and third-party billing and distribution partners, ensuring accurate data transmission, timely issue resolution, and full property enrollment in commission processes. The analyst plays a key role in improving commission collection efficiency, reducing invoice aging, and mitigating revenue risk. Through reporting, analytics, and cross-functional collaboration, this position helps shape future group and transient commission billing strategies. The role operates as an individual contributor and partners closely with Billing, Finance, Global Sales, and Operations.
RESPONSIBILITIES
Third-Party Billing & Distribution Partner Management
Serve as the primary point of contact for day-to-day operational issues with third-party billing and distribution partners, including data discrepancies, rejected files, missing submissions, and system inquiries.
Partner with internal billing subject matter experts to validate data accuracy and resolve integration or transmission issues in a timely manner.
Lead and track property enrollment into commission billing processes, ensuring consistent and accurate data transmission across all participating properties.
Group Commissions Billing & Collections
Collaborate with Global Sales and internal stakeholders to design, document, and implement processes for group commissions billing and collections.
Support initiatives that improve group commission collection efficiency and reduce outstanding balances.
Reporting & Analytics
Manage and deliver recurring commission reporting, including summaries of rejected transactions, transmission accuracy, invoice aging, and potential revenue risk.
Develop and maintain dashboards and reports related to data transmission accuracy, overdue invoices, unregistered properties, and case resolution metrics.
Analyze trends and share insights with stakeholders to support continuous process improvement and reduction of revenue leakage.
Case Management & SOP Compliance
Coordinate case prioritization and service level agreement (SLA) adherence in partnership with the Commissions Collections Supervisor.
Identify recurring issues, perform root-cause analysis, and recommend corrective actions to reduce rework and prevent future errors.
Support the integration and ongoing use of transient commission workflows within Salesforce or other case management tools.
Cross-Functional Coordination
Work closely with Billing, Finance, Global Sales, and Operations to resolve issues, improve transparency, and streamline commission processes.
Provide regular updates on performance trends, operational risks, and improvement opportunities to leadership.
QUALIFICATIONS Employment Experience
4-7 years of experience in billing operations, commissions processing, distribution, financial operations, or a related field.
Experience supporting or partnering with sales organizations and external vendors preferred.
Technical Skills
Experience with Onyx or another commissions processing system strongly preferred.
Proficiency with reporting, analytics, and data management tools; experience working with large data sets.
Experience using CRM systems, case management platforms, or reporting tools (e.g., Salesforce).
Additional Skills & Competencies
Vendor and partner relationship management
Strong analytical and data interpretation skills
Cross-functional communication and collaboration
Problem-solving and systems thinking
Proactive issue identification and prevention
Education Requirements
Bachelor's degree in Business, Finance, Hospitality, or a related field or equivalent combination of education and work experience.
WORK LOCATION:This position is available as a remote or in-office opportunity.
Salary Range
The salary range for this position is $57,000 to $67,000 annually. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP).
The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, qualifications, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
LI-Remote
Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings
Employee recognition programs
Discounts at Choice hotels worldwide
About Choice
Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the striver, the dreamer, the entrepreneur - because that's who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business.
Our corporate office locations:
North Bethesda, MD - Located at Pike & Rose (https://pikeandrose.com/) , our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Scottsdale, AZ - Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.
Minneapolis, MN - Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
Field/Remote - Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.
Choice's Cultural Values
Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity
Choice's Leadership Principles
Act with Intention | Lead with Authenticity | Grow & Deliver
