ORCE Engineer

Leslies PoolMart • Phoenix, AZ • 3h ago

Description

DIVE IN TO A NEW CAREER WITH LESLIE'S:

Founded in 1963, Leslie's is the largest and most trusted direct-to-consumer brand in the U.S. pool and spa care industry. We serve the aftermarket needs of residential and professional consumers with an extensive and largely exclusive assortment of essential pool and spa care products. We operate an integrated ecosystem of 900+ retail locations, backyard service and repair, a robust digital platform, and manufacturing and distribution divisions across 35+ states-enabling consumers to engage with Leslie's whenever, wherever, and however they prefer to shop. With over 60 years of providing best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our Team Members feel valued and are enthusiastic about the contributions they make to the success of Leslie's.

This position is not open to agency submissions.

This position is based at our corporate office in Phoenix, AZ, and follows a hybrid work schedule. Remote work is not available for this role. Candidates must reside within commuting distance, as relocation assistance is not provided. Additionally, applicants must be authorized to work in the United States without the need for current or future employer-sponsored visa support.

Job Overview:

We are seeking an ORCE 19 Engineer to design, build, and support loyalty, promotions, and customer data flows across store and digital channels. This role involves configuring Oracle Retail Customer Engagement (ORCE v19) and integrating it with Xstore POS (v23), Salesforce Commerce Cloud (SFCC), JDA, UKG, and marketing/data platforms. You will manage loyalty, CRM, and promotion pipelines to ensure accurate, timely data for analytics, segmentation, and campaigns.

Responsibilities:

Configure and maintain ORCE 19 modules including Loyalty, Offers/Promotions, Customer Hub, and Segmentation, managing tiers, accrual/redemption rules, expiration logic, and eligibility.

Design and implement integrations between ORCE, Xstore POS, and SFCC for loyalty inquiries, coupon issuance/redemption, customer creation, and digital promotions.

Develop, monitor, and maintain ETL/ELT pipelines delivering ORCE data to marketing platforms, enterprise data warehouses, and analytics tools.

Ensure data accuracy, governance, privacy, and compliance across loyalty, promotions, and CRM systems.

Monitor promotional offers, loyalty balances, and transaction activity across POS, eCommerce, and CRM systems.

Build and maintain automated tests for POS and loyalty integrations, and support release management activities including regression testing and production validation.

Troubleshoot system incidents, optimize POS lane calls and eCommerce checkout performance, and maintain high system reliability.

Collaborate with Marketing, Store Operations, Product Management, eCommerce, and Analytics teams to align systems with business needs.

Create and maintain technical documentation, runbooks, API references, and data dictionaries.

Participate in Agile ceremonies, contribute to CI/CD improvements, and mentor team members on ORCE best practices.

Qualifications:

3-6+ years implementing ORCE v19 in production.

Experience integrating ORCE with Oracle Xstore POS (loyalty, coupons, offline queues).

Strong data modeling and ETL/ELT skills for marketing and analytics platforms.

Proficient with REST/SOAP APIs, SQL/PLSQL, and integration tools (Boomi, MuleSoft, Kafka).

Deep understanding of loyalty programs, promotion engines, and cross-channel offers.

Familiarity with CI/CD, Git workflows, and enterprise cloud environments (OCI preferred).

Excellent collaboration and communication skills.

Preferred:

OMS/eCommerce integration experience, observability tools, performance tuning, scripting (Python/Shell/PowerShell), and analytics tools (e.g., dbt).

?Leslie's provides a robust benefits package, including:

Comprehensive medical, pharmacy, dental, & vision plan options.

Health savings account (with enrollment in the high deductible health plan option).

Health & dependent care flexible spending accounts.

Company-paid basic life and AD&D insurance.

Voluntary supplemental life insurance.

Company-paid short-term disability and voluntary long-term disability insurance.

Pre-tax and Roth 401(k) with company match.

Paid vacation, sick, and bereavement leave.

Paid holidays, including a floating personal day.

Employee assistance and wellness programs.

Earned Wage access is?available, allowing early access to a portion of your earned wages before payday.

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