Overview
Microsoft Industry Solutions Delivery (ISD) is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft's most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs.
Our organization is at the forefront of innovation, driving value across the entirety of customers' digital and AI transformation journey through repeatable and customized cutting-edge solutions powered by Microsoft Cloud and AI. We take pride in embodying Microsoft's mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves.
As a Consulting Project Manager in ISD Delivery Excellence, you will enable predictable, high-quality delivery at scale by driving delivery governance, standards, tooling, and portfolio health insights. As part of ISD Business Excellence, this role supports the operational health of delivery by reinforcing delivery governance, standard ways of working, quality and compliance practices, and data-driven insights. You will help drive continuous improvement across delivery execution, ensuring accurate forecasting and financial stewardship, actionable reporting, and consistent customer and internal stakeholder experiences.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Establish Robust Delivery Governance and Operating Rhythm: Define and implement standardized processes, methods, and decision-making forums tailored to ISD Business Excellence. Enhance stakeholder engagement and communication to drive greater predictability and transparency in solution delivery.
Set and Uphold Delivery Standards: Develop and maintain ISD-specific templates, playbooks, and required documentation (such as project charters, integrated project plans, RAID logs, and status updates). Guide and coach teams to consistently adopt and apply these standards across all ISD engagements.
Deliver Actionable Portfolio Insights: Aggregate status, key metrics, and outcomes across the ISD project portfolio. Identify trends, flag early warning signs and blockers, and provide data-driven recommendations to ISD delivery leads and leadership for proactive decision-making.
Enhance Risk, Issue, and Change Management: Implement clear escalation paths, regular quality reviews, and standardized mitigation practices for risk and change management within ISD. Detect and address systemic risks, driving continuous improvements across teams and engagements.
Strengthen Financial and Operational Excellence: Work collaboratively with ISD operations, finance, and delivery partners to improve forecasting accuracy, budget and cost management, invoicing, and adherence to ISD governance requirements.
Enable Readiness and Execution Excellence: Support ISD engagement launch activities (including defining roles, RACI matrices, plans, and system/tool access). Promote consistent delivery practices and streamline operations by optimizing processes and tools to minimize friction.
Build and Scale Business Excellence Assets: Develop and share reusable assets such as reporting frameworks, automation solutions, and best-practice guidance. Capture and apply lessons learned, and drive a culture of continuous improvement through structured retrospectives and measurable outcomes within ISD Business Excellence.
Drive Agentic Solutions and AI Infusion: Lead the development and integration of agentic solutions and AI technologies within ISD delivery functions. Identify opportunities to leverage intelligent agents for automating processes, resolving issues proactively, and enhancing decision-making. Continuously assess and optimize agent-driven workflows to improve efficiency, accuracy, and responsiveness across ISD engagements.
Consulting Delivery Methodologies: Demonstrate expertise and experience in consulting delivery methodologies, both current and emerging, aligning with ongoing industry evolution to ensure ISD practices remain relevant and effective.
Qualifications
Required Qualifications:
Bachelor's Degree in related field AND 5+ years experience in project management OR equivalent experience.
Preferred Qualifications:
Bachelor's Degree in related field AND 12+ years experience in project management
OR equivalent experience.
Project Management Professional (PMP) certification.
6+ years financial management experience.
Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification.
Certification in relevant industry.
Experience leading cross-functional delivery operations, governance efforts to improve execution rigor across multiple projects/programs (e.g., standards, cadence, reporting, and escalations).
Experience with project financial management (forecasting, budget/cost management, and basic profitability/risk concepts).
Solid analytical and problem-solving skills with the ability to drive continuous improvement initiatives across business processes.
Proven ability to manage and influence stakeholders at all levels, including executive leadership, to align on delivery goals and priorities.
Excellent communication and presentation skills, with experience facilitating workshops, meetings, and training sessions.
Demonstrated experience implementing and sustaining process improvement frameworks such as Lean, Six Sigma, or similar methodologies.
Ability to work in a fast-paced, dynamic environment and adapt to changing priorities while maintaining a focus on delivery excellence.
Familiarity with industry standards and best practices in business excellence, operational efficiency, and organizational change management.
Ability to identify business use cases for AI infusion and demonstrated skills in developing and implementing AI agents to drive operational improvements and innovation.
Demonstrated proficiency in core project management disciplines (planning, execution, scope, schedule, risk/issue, change control, quality, and communications).
Experience delivering large, multi-workstream consulting engagements and partnering with sales on deal handoff, amendments, and deliverable acceptance.
Experience building portfolio reporting and insights (e.g., using Excel, Power BI, or similar tools) to inform delivery decisions and leadership visibility.
Experience leveraging and creating reusable delivery assets (templates, playbooks, automation, or other intellectual property).
Consulting Project Management IC5 - The typical base pay range for this role across the U.S. is USD $122,500 - $214,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $154,500 - $231,700 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html)
