Customer Service and Data Entry Clerk (Contract)

Beacon Hill Staffing Group, LLC • Saint Paul, MN • 3h ago

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Customer Service and Data Entry Clerk (Contract) Location: St. Paul, MN (Hybrid - 3 days onsite per week, 2 days remote) Pay Rate: $21-$22 per hour Assignment Type: Long-term contract (ongoing) Position Overview Beacon Hill's client is seeking a Customer Service and Data Entry Clerk to support incoming business and service requests. This role blends outbound follow-up calls, inbound status inquiries, and accurate data entry related to customer applications. The ideal candidate is highly organized, comfortable working independently, and confident communicating with external partners and internal teams in a fast-paced environment. Key Responsibilities Make outbound follow-up calls to confirm the status of pending items with external organizations. Answer inbound phone calls related to basic application status inquiries from external partners and internal teams. Review applications and complete accurate data entry, including initial setup and validation of required information. Identify missing or unclear information and proactively contact partners for clarification or resolution. Maintain and manage pending and follow-up cases, ensuring timely communication of status updates. Independently prioritize daily work items to meet service level expectations and client needs. Document all activities clearly and consistently within internal systems. Identify opportunities to improve processes, procedures, and checklists to enhance efficiency and quality. Support additional workload and overtime as needed. Qualifications Strong customer service experience, including inbound and outbound phone communication. Excellent verbal and written communication skills. High attention to detail with strong organizational and time-management skills. Proven ability to work under pressure, prioritize tasks, and meet deadlines. Solid data entry skills with comfort navigating multiple systems. Ability to work independently while also collaborating in a team-oriented environment. Willingness to work overtime as business needs require. Work Environment Hybrid schedule: 3 days onsite in St. Paul, 2 days remote Structured, process-driven role with clear performance expectations Ongoing training and team supportBeacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM) Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjAxNDkyLjEwNTA2QGJlYWNvbmhpbGxjb21wLmFwbGl0cmFrLmNvbQ

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