Sales & Customer Service Representative - Remote

Teleperformance USA • North Dakota, North Dakota • 2h ago

Category : Customer Service/Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen **.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Your Responsibilities

Customer Service & Sales Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.**

Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns

Calmly attempt to resolve and de-escalate any issues

Escalate interactions when necessary and appropriate

Respond to requests for assistance and/or possible processing payments

Track all call related information for auditing and reporting purposes

Provide feedback on call issues

Meet sales objectives as defined

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Qualifications:

High School Diploma or equivalent.

Minimum of 6 months of customer service experience.

Must be 18 years of age or older.

Ability to @type at least 25 words per minute.

Comfortable with desktop computer systems and have general knowledge of Windows-based systems.

Customer service and/or sales experience preferred.

College degree preferred but not required.

Key Competencies:

Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.

Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.

Communication: Outstanding communication, listening, and analytical skills.

Organizational Skills: Strong organizational and problem-solving skills.

Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.

Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.

Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.

Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements:

Internet Requirements:

Minimum subscribed download rate equal or exceeds 15.0 Mbps

Minimum subscribed upload rate equal or exceeds 5.0 Mbps

ISP must have no packet loss and ping under 50ms

Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN

Proof of internet speed required

Clean and quiet workspace

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets

Similar Jobs

Project Manager

ASM Research, An Accenture Federal Services Company • Bismarck, ND • 5h ago

Management & Administrative

Responsible for the day-to-day execution of contract tasks for a basic technical project. Accountable to oversee results of small project teams and for client satisfaction at the end user level. Responsible for the admin...

5h ago

Go to Apply

Sustainability Consultant - S&E

WM • Bismarck, ND • 9h ago

Management & Administrative

I. Job Summary Environmentally motivated, customer service driven individual to manage comprehensive sustainability advisory projects for professional sports venues and events. This role will help conduct assessments, ge...

9h ago

Go to Apply

Sr. Bioproduction Account Manager (MN, IA, ND)

ThermoFisher Scientific • Fargo, ND • 10h ago

Management & Administrative

Work Schedule First Shift (Days) Environmental Conditions Office Job Description About Us: Join Thermo Fisher Scientific's Commercial Organization and support an industry-leading portfolio that powers the entire bioproce...

10h ago

Go to Apply

Sr. Bioproduction Account Manager (MN, IA, ND)

ThermoFisher Scientific • Bismarck, ND • 10h ago

Management & Administrative

10h ago

Go to Apply

Sr. Bioproduction Account Manager (MN, IA, ND)

ThermoFisher Scientific • Grand Forks, ND • 10h ago

Management & Administrative

10h ago

Go to Apply

Senior Manager, Product Operations

Norstella • Bismarck, ND • 18h ago

Management & Administrative

Senior Manager, Product Operations Company: MMIT Location: Remote, United States Date Posted: Mar 20, 2026 Employment Type: Full Time Job ID: R-1811 Description About Norstella: Norstella is a premier and critical global...

18h ago

Go to Apply

Asset & Configuration Mgmt Lead / IT Asset Manager

ASM Research, An Accenture Federal Services Company • Bismarck, ND • 21h ago

Management & Administrative

Position Overview The Asset & Configuration Mgmt Lead directs lifecycle management of hardware and software assets so inventories, configurations, and licenses remain accurate and reliable across the enterprise. This...

21h ago

Go to Apply

Electrical Project Manager - Data Center

Actalent • Ellendale, ND • 23h ago

Management & Administrative

Job Title: Project ManagerJob Description We are seeking a Senior Project Manager with expertise in Electrical Data Centers. This role is crucial for overseeing complex projects and ensuring successful completion within...

23h ago

Go to Apply

School Administrative Assistant

New England Public School • New England, ND • 1d ago

Management & Administrative

New England Public School is seeking a highly organized, dependable, and service-oriented Administrative Assistant to support the daily operations of our school office. The ideal candidate will possess strong interperson...

1d ago

Go to Apply

Territory Sales Manager (Pro Channel) - Dakotas - Diablo Tools

Bosch • Grand Forks, ND • 1d ago

Management & Administrative

Company Description THE BEST NEED THE BEST. Known as "The Game Changers", Diablo Tools ( www.DiabloTools.com ) elevates the market by providing Best in the World and Best for Our World cutting tool and power tool accesso...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.