National Accounts Client Services Consultant

MetLife • United States, United States • 4w ago

The Opportunity

The Client Services Consultant provides administrative support and exceptional customer service to one or more large group insurance clients, working closely with Account Executives, account teams, and internal partners to manage relationships across National Accounts.

Guided by MetLife's purpose - always with you building a more confident future - and its New Frontier strategy, this role holds overall accountability for client requests and project delivery, serving as a trusted liaison between clients and internal teams to resolve issues and deliver effective solutions. The Client Services Consultant collaborates cross-functionally, including partnering with Finance, to support client reporting, analyze results, identify trends, and participate in audits and strategic planning initiatives, while also leading product implementations and establishing client-specific processes, reporting, and documentation to ensure consistent, high-quality service delivery.

Key Responsibilities

Lead - overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams

Create an exceptional customer service experience to support ongoing customer delivery and client satisfaction.

Oversee and coordinates implementation of the addition of MetLife products.

Establish and maintain client specific processes and reporting. Create and maintain process manuals and client specific work instructions.

Develop a strong partnership with Financial team in completion of client reports; analyzing results and identifying trends.

Act as a liaison to assist with problem resolution and troubleshooting, including coordinating internal and external resources.

Develop and lead client presentations, including audits and strategic planning meetings.

Review contract documents.

Input and ensure accuracy of data in MetLife systems.

Perform other related duties as assigned or required.

Required Qualifications

3-5 years of relevant experience

Proficiency with Microsoft Office Suite (particularly Excel and PowerPoint)

Excellent organizational, interpersonal, and communication skills, both written and verbal

Strong project management skills including problem solving, attention to detail, analytical thinking, and decisiveness

Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible

Ability to balance client expectations with MetLife capabilities

Self-motivated to learn more about the business and is proactive in personal development

Preferred Qualifications

Knowledge of Group Benefits core products, particularly Life, Disability, Dental, and/or Absence management

Bachelor's degree

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.