Risk and Compliance Specialist II

Uber • Phoenix, AZ • 9h ago

About the Role

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

The Special Projects Operations Team is a critical part of Uber's success, working with partners across the business to ensure compliance with regulatory standards. SPOT agents complete high-quality reviews and projects within the scope of the organization, including background checks, audit-related work, and fraud mitigation. We work together with the Program teams, Legal teams, and others to ensure compliance with all regulatory standards and mitigate risk.

This role changes daily and relies on multiple tools and modalities to ensure platform-wide compliance and mitigate risk. Your Monday will not look like your Friday, so adaptability and an open mind are crucial.

What the Candidate Will Do

Perform basic research and data entry related to multiple crucial projects

Maintain excellent interpersonal skills and integrity while delivering outstanding customer service via administrative processing, chat modalities, and/or outbound phone calls

Be able to learn and master multiple systems used within the workplace

Communicate quickly and effectively with internal Uber members as needed

Become an expert on processes, and may help with sophisticated problem-solving

Follow process guides to complete tasks and provide support to various crucial initiatives

Investigate fraud instances and take action accordingly

Conduct outbound call campaigns and support supply campaigns aimed at getting earners on the road

Take on projects to update and audit partner documentation

Basic Qualifications

More than 6 months of experience in one of the following: compliance, banking, insurance, fraud, consulting or a regulated area

Experience with Google Suite/Microsoft Office

Preferred Qualifications

Excellent written and verbal communication skills, including the ability to listen effectively and switch tones between internal teams and external customer communication

Ability to multitask, prioritize, and handle time effectively

Excellent interpersonal skills, integrity, and follow-through on tasks

Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users

Detail-oriented

Basic analytical/technical skills

Ability to work with sensitive customer information

Demonstrated leadership in the workplace, school setting, community, or other environment

For Phoenix, AZ-based roles: The base hourly rate amount for this role is USD$21.70 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other @types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

Uber

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