Job Summary:
In addition to the responsibilities listed above, this position is also responsible for directing clinical quality and patient safety management programs including budgets, annual evaluations and revisions, consultation services, education initiatives, measurement of outcomes, and improvement strategies related to clinical, accreditation, regulatory and licensing (AR&L), risk management, and infection prevention and control; establishing standards for the evaluation, design, development, and implementation of evidence-based guidelines, principles, and/or programs related to area of work as well as to reduce variation in clinical practice, optimize patient outcomes, and ensure organizational compliance; directing the collection, analysis, reporting, and presentation of clinical data to identify trends, outliers, and areas for improvement to inform short- and long-term strategy and project goals; developing strategies for education initiatives regarding quality improvement activities, changes to existing processes to meet regulatory requirements, and translating external demands into program goals; serving as an expert resource to the team on the monitoring, reporting, and development of mitigation plans for all occurrences which may lead to medical center liability; supporting the medical centers continuous survey readiness program to maintain compliance with regulatory standards; and developing collaborative relationships with applicable government agencies, regulatory agencies, and other organizations.
Essential Responsibilities:
Prepares individuals for growth opportunities and advancement; builds internal collaborative networks for self and others. Solicits and acts on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Demonstrates continuous learning; oversees the recruitment, selection, and development of talent; ensures performance management guidelines and expectations to achieve business needs. Stays up to date with organizational best practices, processes, benchmarks, and industry trends; shares best practices within and across teams. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact.
Oversees the operation of multiple units within a department by identifying member and operational needs; ensures the management of work assignment completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies. Gains cross-functional support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and fosters resolution of escalated issues. Communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; prioritizes and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; ensures teams accomplish business objectives.
Directs data collection and analyses to support quality improvement reporting by: overseeing statistical analysis for quality improvement evaluations, special projects, and other work for multidisciplinary review; defining the standards for integrating multiple utilization data reporting systems to develop and maintain a variety of statistical reports in a format which enables care providers to see variations in practice patterns that are adaptable/customizable to adheres to specified formats; presenting and advising on the application of quality improvement metric reports to demonstrate improvements and effectiveness of quality improvement programs to a variety of technical and nontechnical audiences at the senior and executive management level to ensure continued growth and success at KP; and serving as a technical expert to senior and executive management by interpreting and implementing strategies to improve data collection, reporting, and analysis at the organizational level and advising on integration into business goals/objectives to improve KP capability.
Directs quality improvement and improvement risk management efforts by: defining the standards for corrective action plan for improvement identified through utilization review, clinical records audit, claim denials, member satisfaction surveys, and auditing surveys across the organization; ensuring current and future process improvements are compliant with established internal and external regulation requirements at the regional and federal level; defining the standards for root cause analysis, failure mode and effect analysis, and other assessments in response to significant events, near misses, and good catches; and defining the standards for escalating high-risk issues and trends.
Establishes the standards and integration of quality improvement performance metrics development, collection, and utilization at the regional and organizational level by: consulting with senior and executive management in setting the standards for performance metrics, standards, and methods to establish improvement success; consulting with senior stakeholders, often with competing/conflicting objectives, to ensure development of cohesive and reachable metrics are practical, meet multidisciplinary standards, and are in line with KP goals; and monitoring the delivery of measurable results and alignment with strategic objectives by integrating metric utilization into workflows, and providing expertise in the development of project structure, charters, metrics, and work agreements throughout the project lifecycle.
Oversees the development and standards of KP-wide quality improvement initiatives by: directing the implementation of new technology, methods, and tools to develop stakeholders capabilities for process improvements into practice; serving as the technical advisor to senior management on data-driven improvement principles, tools, and problem-solving methods, including Lean/Six-Sigma concepts and techniques using quality improvement metrics; synthesizing key information, breaking down issues into logical components, and identifying barriers to overcome when creating milestones, detailed workplans, and documentation practices in order to create a clear, and realistic plan for regional level improvement processes; and consulting with regional internal and external stakeholders, to define the strategies for quality improvement processes to have consistent design and application of improvement methodologies, use of technology, and prioritization of quality improvement initiatives.
Serves as the subject matter expert for quality improvement processes and regulations for regions, internal and external committees, and key stakeholders by: providing consultation on the interpretation, interaction, and implementation of current policies, regulations, and legislation and advises on the current climate and potential changes which may have long term effects on business operations; proactively engaging internal and external committees, projects, and relevant initiatives to implement change and to move QA initiatives forward; maintaining collaborative, results oriented partnerships to ensure current and future compliance and advises on changes to KP policy; defining the standards for educational programs to raise awareness for current and changes in regulation requirement, internal concerns, and system/database usage; and identifying systematic barriers to process improvements issues and weighs practical, technical, and KP capability considerations in addressing issues and advises on policy changes.
Oversees and empowers continuous learning in stakeholder development through quality performance review processes by: defining the processes and standards for utilization and performance reviews processes at the regional and organizational level by utilizing multidisciplinary criteria and guidelines, and takes a systematic approach to quality improvement; developing the standards for performance areas of improvement at the organizational level and sets the standards for corrective action plans; presenting performance review reports at the organizational to senior and executive management, and advises on the integration of best practices and future performance review needs; and defining current, new, and special curriculum for training and educational programs related to process improvement for quality improvement programs.
Knowledge, Skills and Abilities: (Core)
Ambiguity/Uncertainty Management
Attention to Detail
Business Knowledge
Communication
Constructive Feedback
Critical Thinking
Cross-Group Collaboration
Decision Making
Dependability
Diversity, Equity, and Inclusion Support
Drives Results
Facilitation Skills
Health Care Industry
Influencing Others
Integrity
Leadership
Learning Agility
Organizational Savvy
Problem Solving
Short- and Long-term Learning & Recall
Strategic Thinking
Team Building
Teamwork
Topic-Specific Communication
Knowledge, Skills and Abilities: (Functional)
Clinical Quality Expertise
Agile Methodologies
Applied Data Analysis
Business Process Improvement
Compliance Management
Consulting
Delegation
Development Planning
Health Care Compliance
Health Care Data Analytics
Health Care Policy
Health Care Quality Standards
Learning Measurement
Managing Diverse Relationships
Negotiation
Process Mapping
Project Management
Quality Improvement
Risk Assessment
Risk Management
Minimum Qualifications:
Minimum two (2) years of experience managing operational or project budgets.
Minimum five (5) years of experience in a leadership role with direct reports.
Minimum two (2) years of experience with databases and spreadsheets or continuous quality improvement (CQI) tools.
Minimum seven (7) years of experience in clinical setting, health care administration, or a directly related field.
Bachelors degree in Business Administration, Health Care Administration, Nursing, Public Health, or related field AND Minimum eight (8) years of experience in heath care quality assurance/improvement or directly related field OR Minimum eleven (11) years of experience in heath care quality assurance/improvement or a directly related field.
Professional in Patient Safety Certificate within 24 months of hire OR Professional in Healthcare Risk Management Certificate within 24 months of hire OR Professional Healthcare Quality Certificate within 24 months of hire
Registered Nurse License (California)
Preferred Qualifications:
Master's degree in Business Administration, Health Care Administration, Nursing, Public Health, or related field.
Health care clinical license from the practicing/applicable state (e.g., Registered Nurse (RN), Registered Pharmacist (RPh), Physical Therapist, Occupational Therapist, Speech Therapist, Social Worker).
COMPANY: KAISER
TITLE: Director, Quality & Safety Improvement
LOCATION: Walnut Creek, California
REQNUMBER: 1413547
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
