Requisition number: 2342091
Job category: Medical & Clinical Operations
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
As directed, leads and coordinates and performs the daily support operations of a single clinical area. Performs various departmental tasks which may include patient and provider appointment scheduling, patient flow, clinical reception, area ambiance, and clinician support. Ensures that work unit meets performance standards and identifies and recommends solutions to operational barriers. Serves as local point person for department providers and staff. May assist with development, monitoring and management of department budgets.
Location : 1177 PROVIDENCE HWY NORWOOD, MA 02062
Schedule: Monday - Friday, 8:30am - 5pm
This role is hybrid - will be requested to come into office as needed per leadership.
If you reside in Norwood, MA , you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges.
Primary Responsibilities:
Leads and performs departmental work, filling in for support staff as needed. Ensuresappropriate staffing of the department. Understands and achieves a high level of competence in all support staff roles
Implements new operational procedures in accordance with established guidelines.Monitors staff understanding of procedures and ensures new procedures are implemented correctly.Provides feedback to management on status of implementation process
Acts as primary contact for patient inquiries, problems and complaints. Refers interdepartmental and clinical issues to appropriate resources. Exhibits exemplary patient manner and serves as a role model for support staff
Serves as point person for department providers.Escalates issues as needed
Monitors appointment schedules for booking accuracy. Processes schedule changes and implements new schedule formats as required.Maintains accurate records of clinician time for statistical purposes
Assists in orientation of new providers, including telephone use, appointments and medical records system
May collect data for use in the management decision-making process. Expected to monitor phones and run phone reports. Completes standard reports required for the management of the unit
Assures assigned areas confirm to standards of appearance and that the work and exam rooms are neat, clean, adequately stocked and conform to state and local health standards
Coordinates purchasing of supplies and equipment and maintains adequate inventory. Works with Building Services and Purchasing to secure supplies and equipment necessary to operations
May assist in the monitoring and management of departmental operating budgets.May monitor budget variances. May be involved in budget development process. May be asked to provide budget reports
Interviews, selects, orientates and train employees; prepares and delivers performance reviews.Performs employee disciplinary actions up to and including termination
Schedules staff, resolves timesheet and payroll issues for staff
Performs other duties as assigned
Leads up to 10 non-exempt employees, with no team leads. Carries out supervisory responsibilities within areas of responsibility in accordance with the organization's policies and applicable laws. Provides direction and support to staff to assure departmental effectiveness and efficiency.Responsibilities include interviewing, selecting, orienting and training employees; planning, assigning, and directing work; evaluating performance; rewarding and disciplining employees; reviewing personnel actions of subordinates and addressing complaints and resolving problems
Leads plans, assigns, and directs work of subordinates. Works with supervisor to assure appropriate staff coverage including back-up coverage
Accesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access. Complies with all Atrius Health and departmental privacy policies, procedures and protocols. Follows HIPAA privacy guidelines without deviation when handling protected health information
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma/GED (or higher)
3+ years of experience in a medical support role
Intermediate level of proficiency with Microsoft Excel and Word
Preferred Qualifications:
Associate's degree
American Heart Association Basic Life Support (BLS)
Advanced Cardiac Life Support (ACLS)
Soft Skills:
Excellent interpersonal skills needed with the ability to interact effectively with patients and medical professionals at all levels
Ability to work and make decisions in a fast-paced environment
Working Conditions :
Busy office environment with frequent deadlines and interruptions
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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