Associate Clinical Experience Analyst

EXACT SCIENCES CORPORATION • Madison, WI • 4h ago

JOB REQUIREMENTS: Help us change lives At Exact Sciences, we\'re
helpingchange how the world prevents, detects and guides treatment for
cancer. We give patients and clinicians the clarity needed to make
confident decisions when they matter most. Join our team to find a
purpose-driven career, an inclusive culture, and robust benefits to
support your life while you\'re working to help others. Job Description
Position Overview This role delivers clinical expertise and operational
support, ensuring accurate handling of medical inquiries and process
escalations. It combines training development, cross-functional
collaboration, and data-driven analysis to improve workflows and enhance
customer experience. This role is in support of the rare disease
customer facing team for PreventionGenetics. Essential Duties Include
but are not limited to the following: Acts as a clinical liaison for
both internal and external customers, addressing elevated inquiries.
Facilitates elevation and documentation process for Unsolicited Medical
Inquiries across product portfolio. Provides product-specific clinical
training, including content creation and collaboration with training
teams. Collaborates with laboratory and pathology teams to ensure
accurate case resolution and process improvements. Monitors metrics for
clinical inquiries and elevations, and identifies trends for corrective
and preventative actions. Investigates escalations to identify process
gaps and recommends retraining or workflow adjustments. Documents all
information according to standard operating procedures. Minimum
Qualifications Bachelor\'s Degree in a field related to essential
duties; or Associates Degree and 2 years of relevant experience.; or
High School Diploma or General Education Degree (GED) and 4 years of
relevant experience. Ability to work on a mobile device, tablet, or in
front of a computer screen and/or perform typing for approximately 90%
of a typical working day. Ability to work weekdays, nights and/or
weekends and overtime as needed.#LI-KB1 Salary Range:\$48,000.00 -
\$85,000.00 The annual base salary shown is for this position located in
US - WI - Marshfield on a full-time basis and may differ by hiring
location. In addition, this position is bonus eligible. Exact Sciences
is proud to offer an employee experience that includes paid time off
(including days for vacation, holidays, volunteering, and personal
time), paid leave for parents and... For full info follow application
link. We are an equal employment opportunity employer. All qualified
applicants will receive consideration for employment without regard to
age, color, creed, disability, gender identity, national origin,
protected veteran status, race, religion, sex, sexual orientation, and
any other status protected by applicable local, state or federal law.
Applicable portions of the Company\'s affirmative action program are
available to any applicant or employee for inspection upon request.
*** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/5D5242E741914571

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