Become a part of our caring community and help us put health first
As a Receptionist 1, you'll ensure every patient feels valued from the moment they arrive, functioning as the welcoming face of our healthcare facility. Working onsite, you will report to the Manager, Clinic/Center Administration. You'll manage front desk operations, support clinical staff, and help maintain a smooth and compassionate environment. This role is ideal for someone who excels in a dynamic setting and enjoys making a positive impact on others.
As a Receptionist 1, you'll:
Greet patients and visitors warmly, in person and over the phone, creating a welcoming and professional atmosphere.
Schedule and confirm patient appointments, manage calendars, and collaborate with medical staff to ensure efficient flow.
Maintain accurate and confidential patient records using EMR and CRM systems.
Update patient accounts and collect copays when needed.
Handle incoming calls, respond to inquiries, and provide general information and empathy.
Keep the reception area clean, stocked, and organized.
Help with supply orders, inventory management, and courier coordination.nd guidelines with minimal opportunity for deviation.
Use your skills to make an impact
Required Qualifications:
High School Diploma or GED
1+ year experience in healthcare customer service background in retail, hospitality, or call centers also considered
Convey information and maintain a positive, tone during calls
Experience coordinating tasks, resources, and schedules to ensure efficient workflow
Experience using MS Office tools for reporting, data analysis, and workflow optimization
Experience improving patient care and experience
This is a patient-facing role and part of our Tuberculosis (TB) screening program. We require TB screening upon hire.
Preferred Qualifications:
Value-based care model experience
Knowledge of Medical Terminology
Experience with EMR Systems (Electronic Medical Records)
Bilingual in English and Spanish
Additional Information:
Working hours : Monday to Friday 8AM-5PM
This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
Alert
Humana values personal identity protection. Please be aware that we may ask applicants to provide their Social Security Number if we do not already have it on file. Humana will send an email from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.
Interview Format - HireVue
As part of our hiring process for this opportunity, we will use interviewing technology called HireVue to enhance our hiring. HireVue allows us to quickly connect and gain valuable information from you about your relevant experience at a time that is best for your schedule.
Benefits
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including:
Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$38,000 - $45,800 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of CenterWell Senior Primary Care, Conviva's innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health - addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
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Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources
