Senior Residential Operations Manager

Northeastern Illinois University • Chicago, IL • 7h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13363652

Administrative & Operational Management:

Manage day-to-day residential operations, including front desk

services, key control processes, room reservations, tabling initiatives, occupancy communication coordination, and building logistics.

Experience in the Housing CRM system (eRezLife) to manage

operational workflows related to residential life functions, including student records, engagement tracking, and reporting, in collaboration with the Director of Housing & Residence Life.

Coordinate operational planning and execution for move-in, move-out,

break housing, and building transitions in collaboration with the Director.

Oversee the logistical implementation of summer housing operations,

including coordination for summer camps, conferences, academic programs, and approved external groups utilizing residential spaces.

Monitor service delivery standards and respond to operational

concerns in a timely and student-centered manner.

Prepare recurring operational reports related to occupancy

utilization, service metrics, summer housing activity, and external group operations.

Identify operational inefficiencies and recommend process

improvements to the Director.

Staff Supervision & Development:

Serve as the primary supervisor for all Resident Assistants,

including recruitment, coordination, hiring processes, onboarding, training implementation, scheduling, performance evaluations, and ongoing development.

Provide ongoing coaching, mentoring, and professional development

for staff, and address performance concerns by implementing and documenting corrective action in alignment with departmental standards.

Design and facilitate RA training sessions focused on crisis

response, conduct procedures, community development, equity and inclusion, and student support strategies.

Monitor RA duty coverage, community walks, and response expectations

to ensure consistent service delivery.

Support the supervision of Desk Assistants as needed, particularly

in coordination with operational priorities or during staffing transitions.

Identify leadership development opportunities for RAs and support

their growth through structured reflection and feedback.

Facilitate weekly staff meetings focused on residential operations,

crisis preparedness, community standards, and student support.

Student Engagement & Community Development:

Assist in coordinating Living Learning Communities (LLCs) in

partnership with faculty and campus partners.

Support community-building programming efforts led by Resident

Assistants.

Conduct student outreach and academic welfare checks for residents

of concern.

Partner with Student Success and Retention, Student Counseling

Services, Student Disability Services, and the Dean of Students\' office for referrals and coordinated care.

Monitor engagement trends and recommend adjustments to programming

efforts.

Represent Housing & Residence Life at select campus engagement

events and committees.

Facilities Coordination and Risk Management:

Serve as primary liaison for day-to-day work order follow-up and

preventative maintenance tracking.

Oversee room readiness verification in collaboration with

Facilities.

Coordinate annual health and safety inspections.

Support safety drills and emergency preparedness initiatives in

collaboration with University Police.

Document facility trends and report recurring concerns to the

Director for long-term planning.

Conduct Administration:

Experience in Maxient to document cases, track outcomes, maintain

accurate records, and generate reports in compliance with institutional standards.

Review and adjudicate routine housing conduct cases, as assigned by

the Director, in accordance with established guidelines.

Consult with the Director regarding complex, high-risk, or escalated

cases.

Support coordination with the Director when cases require broader

university routing.

On-Call and Crisis Response:

Participate in the professional staff on-call rotation, providing evening, weekend, holiday, and break coverage and real-time guidance to Resident Assistants and other student staff during crisis situations.

Serve as lead residential responder when on-call for after-hours incidents and emergencies.

Conduct on-site

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