Advisor Field Services Workforce

TDS TELECOM • Madison, WI • 1h ago

JOB REQUIREMENTS: Advisor - Field Services Workforce Management Job
Locations US-Remote Location ID 2026-28985 Company TDS Telecom Pay Range
\$15.97 - \$23.95 Overview At TDS, connecting people is at the heart of
everything we do. We are forward thinkers who leverage cutting-edge
fiber internet technology to strengthen communities. We are dedicated to
excellence, which drives us to succeed together, creating a better world
through meaningful connections. Ready to make an impact? Location:
Remote Work Schedule: Mon-Fri 6am-10pm CST, Sat/Sun 7:30-7:00 CST (up to
10-hour shifts) Expected Start Date: April 2026 As an Advisor - Field
Services Workforce Management, you will be responsible for field
scheduling management roles and functions as well as Field Service
trouble ticket and service order reschedules and completions. This
includes associated work needed to update and maintain accurate customer
billing and facilities systems information. Accuracy in this role has an
impact on external customers and internal teams including Field
Services, Sales, and APC. Click scheduling roles and functions include,
but are not limited to, the following: Managing technician calls for
assistance on work orders. Timely and accurately dispatching pending
orders per established protocols and procedures. Reviewing and updating
orders daily to ensure proper appointment date and time, order status,
job code, and other identified order quality criteria. Prompt handling
of Open, Incomplete or Rejected orders. Creating Assist Orders as
directed by Field Services. Creating manual orders as needed for
dispatching and completion of work. Responding to inquiries (from Field
Services and other teams) related to order assignments and status.
Completing orders as necessary when the Field Service Technician (FST)
Mobile Application is out of area or non-functioning and/or to complete
work performed by a non-Mobile Application user (such as contractors,
etc.). Order and Trouble management include, but are not limited to, the
following for Field Service assigned work: Acting as first point of
contact for Field Services to review and investigate order and ticket
content escalations. Providing information and direction to Field
Services and other departments (Sales, APC, COAST, etc.) as requested.
Apply advanced knowledge of Dispatching System, Billing, Provisioning,
and Ticketing workflows and processes, in addition to the ability to
navigate facility-based systems and... For full info follow application
link. Employment at TDS is subject to post-offer, pre-employment drug
testing. At TDS, we embrace Equal Employment Opportunity by valuing our
differences and consider all qualified applicants without regard to age,
race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, status as a protected veteran or any other
status protected by law. To learn about our diversity & inclusion
philosophy and culture, click here! *** APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/D34B21A26D1A4719

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