Lab Support Engineer 2 - United States

ManpowerGroup • Durham, NC • 2h ago

Our client is seeking Lab Support Engineer 2 to join their team.

Lab Support Engineer 2

Durham NC.

Contract

Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all kinds of ways - from installing and maintaining servers and storage equipment within the fast-paced AI lab computing environment, through to providing top-level technical expertise and support to engineering departmental users. Whats more, they work with engineering teams to create hardware configuration test plans in support of software and AI solutions development.

What youll achieve

As a Lab Support Engineer 2, you will be responsible for

Deploying innovative solutions and infrastructure for the product development engineering team and supporting their needs in the product development life cycle

You will partner with various teams in product engineering teams to understand their needs for infrastructure and solutions and deploy hardware, install, and configure network, manage software, troubleshoot across the stack (hardware, OS, network, software)

You will:

Be the part for Shared Services Lab Operations Engineering team

Partner with the Product Engineering team in creating and executing solutions for their requirements and needs

Be a part of team in executing large projects and programs

Maintaining and document processes needed in Lab Operations

Mentor other lab support technicians on various technologies

Essential Requirements

Deep knowledge of various hardware platforms, especially Dell PowerEdge platform

Hands-on experience in deploying hardware - rack, stack, cable, install and configure

Practical experience with scale out architecture, preferably - installation, configuration, and troubleshooting

Hands-on experience with networking products - Cisco, Arista, Dell switches

Experience in using ticketing tools like ServiceNow

Experience in enterprise infrastructure monitoring tools

Communication across various stakeholders

Great customer service skills - doing everything to help the customer to resolve the issue and finding RCA

Experience with Agile Scrum development process

Experience in using scrum at scale in shared services model

Experience to automate the deployments - preferably Infrastructure as Code

Knowledge and experience in building infrastructure automation

Knowledge and experience in using AI tools for monitoring infrastructure services

Desirable Requirements

Ability to translate business needs into technical requirements

Creating workable solutions for complex scenarios

Mentor and train less experienced technicians.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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