Customer Service Representative

Robert Half • Northampton, MA • 4h ago

Description

Our client is seeking an enthusiastic, professional Customer Service Representative to join their growing team. As a Customer Service Representative, you will play a crucial role in delivering exceptional customer experiences and supporting day-to-day business operations. You will be the first point of contact for clients, providing timely and accurate support while representing our client's values and commitment to service excellence.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat using a courteous and professional manner

Resolve issues efficiently, ensuring complete customer satisfaction at every interaction

Accurately process orders, returns, exchanges, and account updates

Document all customer interactions in CRM systems in accordance with company procedures

Collaborate with team members and other departments to deliver seamless service

Maintain up-to-date knowledge of products, services, and company policies to provide informed support

Identify opportunities to improve processes and contribute to customer service initiatives

Escalate complex issues as necessary and follow through to resolution

Meet or exceed performance targets in quality, productivity, and customer satisfaction

Qualifications:

High school diploma or equivalent required; associate or bachelor's degree preferred

Previous customer service or call center experience is a plus

Strong communication skills (verbal and written) and active listening abilities

Proficient computer skills, including MS Office and CRM software

Exceptional organizational skills and attention to detail

Ability to multitask and prioritize in a fast-paced environment

Positive attitude, problem-solving abilities, and a willingness to learn

Reliable, punctual, and committed to delivering results

Requirements - Proven experience in customer service or a related field.

Proficiency in order entry and data management systems.

Excellent verbal and written communication skills.

Ability to handle inbound and outbound calls effectively.

Strong attention to detail and organizational skills.

Familiarity with document management processes, including faxing.

Capable of multitasking in a fast-paced environment.

Commitment to providing exceptional service and resolving customer issues promptly. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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