Back to Jobs search

Customer Service Representative

Aston Carter • Naperville, IL • 2h ago

Qualifications:

Experience with Microsoft Office, including Excel and Word.

3+ years of recent service coordination, claims resolution, or customer service (within an office setting).

Excellent communication skills, both written and verbal.

Ability to work in a fast-paced environment.

Strong organizational and time management skills.

Demonstrated critical thinking and problem-solving abilities.

Ability to anticipate and embrace change.

Collaborative team player with a strong work ethic.

Work Environment

Hours- Monday through Friday- 8:30am to 5:30pm

Hybrid opportunity after a week of training

You may be required to work overtime during peak seasons, especially during abnormal weather conditions. Our brand-new office in Naperville offers a modern, energetic environment, complete with a gym, basketball court, coffee shop, convenience store, and a well-equipped kitchen. Dress code is casual, reflecting the dynamic and collaborative work atmosphere.

Responsibilities

Arrange with appropriate network and non-network providers to complete claims that cannot be automatically dispatched.

Process provider inquiries and assist with special handling claims and service follow-up.

Handle both inbound and outbound calls, manage provider paperwork, and maintain provider profiles.

Coordinate with other teams to ensure workflow and queue management.

Develop and nurture relationships with key vendors, customers, and team members.

Engage daily with potential new leads, offering impeccable support.

Document and track various activities and requests in company systems.

Adhere to policies and procedures for daily tasks.

Find providers to service claims when no in-network provider is available.

Respond to email inquiries and interpret contract language related to enrollments, contracts, and agreements.

Facilitate emergency or urgent work orders by coordinating with both customers and contractors.

Research and negotiate one-time agreements with contractors not under agreement.

Dispatch work orders following established guidelines.

Proactively review open claims and follow up with contractors.

Respond promptly to emails regarding the status of open claims.

Prepare and respond to data requests and execute work orders, service orders, and error reports.

Job Type & Location

This is a Permanent position based out of Naperville, IL.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Naperville,IL.

Application Deadline

This position is anticipated to close on Mar 31, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

Similar Jobs

Region Manager

Pilot Company • Bridgeview, IL • 35min ago

Management & Administrative

Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logi...

35min ago

Go to Apply

Customer Service Associate

Walgreens • North Aurora, IL • 1h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1h ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Wheaton, IL • 2h ago

Management & Administrative

2h ago

Go to Apply

Customer Service Associate

Walgreens • Bridgeview, IL • 2h ago

Management & Administrative

2h ago

Go to Apply

General Manager - Le Meridien Chicago - Oakbrook Center

Crescent Hotels and Resorts • Oak Brook, IL • 2h ago

Management & Administrative

Description Crescent Hotels and Resorts is seeking an experienced Hotel General Manager to manage the exceptional Le Méridien Chicago - Oakbrook Center. Offering a calm haven and chic sophistication, Le Méridien Chicago...

2h ago

Go to Apply

Call Center Agents

ManpowerGroup • Itasca, IL • 4h ago

Management & Administrative

Customer Service Agent - Start Your Career with Purpose! ?? Location: Itasca, IL ?? Pay: $18/hour ?? Start Date: April 20th Why You'll Love This Role Are you passionate about helping others and solving problems? Join a t...

4h ago

Go to Apply

Warehouse Clerk

Aerotek • West Chicago, IL • 7h ago

Management & Administrative

Job Title: Warehouse Associate Job Description As a Warehouse Associate, you will be responsible for sorting incoming products and placing them in designated locations. You will maintain accurate inventory records and do...

7h ago

Go to Apply

Logistics Analyst

Neovia Logistics • Joliet, IL • 8h ago

Management & Administrative

JOB SUMMARY Supply Chain Data Analyst is responsible for analyzing data and identifying trends to enhance efficiency and optimize business flow within the warehouse. This role involves designing, developing, and maintain...

8h ago

Go to Apply

AI-Native Senior Engineering Manager, Full Stack

PwC • Rosemont, IL • 20h ago

Management & Administrative

Specialty/Competency: Product Innovation Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 60% At PwC, our people in software and product innovation focus on developing cutting-edge software...

20h ago

Go to Apply

Account Manager

Illinois Employer • Des Plaines, IL • 20h ago

Management & Administrative

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13360533 Acts as the primary liaison between Americaneagle.com and the client Docu...

20h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.