Supervisor, Bankruptcy Customer Service

Resurgent Capital Services • Greenville, SC • 8h ago

About Us

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new @type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!

Notice for California Residents - California Privacy Policy (https://www.resurgent.com/ccpa#privacy)

Summary:

The Supervisor of the Bankruptcy Customer Service team, manages staff and the daily operations of the team as well as providing training, coaching, and leadership to the team members. This position reports to the Sr. Manager of Secured Bankruptcy.

Roles & Responsibilities:

Provides guidance and leadership to a Bankruptcy Customer Service Inbound/Outbound team by leading and mentoring individuals to develop and reinforce skills and effectiveness

Analyze non-bankruptcy accounts for collateral repossession if payments are not made

Monitor and manage the repossession process

Follow-up on accounts regularly to ensure that no deadlines are missed

Monitor accounts for payments in accordance with the bankruptcy plans. Contact Trustee, debtor's attorney, or consumer (when appropriate) to facilitate timely pre-petition and post- petition payments

Conducts side-by-side coaching sessions, providing regular constructive feedback and positive recognition

Monitors employee attendance and performance as well as perform all payroll related functions - Ensures completion of all process steps in the Performance Management cycle, including goal setting, continuous feedback, and performance reviews

Effectively communicates changes and performance achievements to staff

Monitors the daily, weekly, and monthly results of work efforts to ensure desired levels of quality, productivity and efficiency are achieved

Performs regular process audits (side by side coaching, silent monitoring) to ensure a high level of accuracy and compliance with policies, procedures, and regulatory requirements - Provides process audits feedback to staff on a regular basis

Handles escalated complaints, calls, and issues ensuring compliance with all company, federal and state regulations

Regularly reviews process documentation for compliance, clarity, accuracy, and opportunity for improvement. Implement changes and improvements as required and ensure adequate communication and training of changes

Continuously monitors all trending and daily reports to ensure tasks are completed or are progressing as expected. Addresses any issues with team and work to correct process and performance issues

Analyzes performance related data and trends in order to identify and implement process improvements. Lead and/or contribute to process improvement efforts depending upon project scope

Effectively manages resources, monitor staffing levels, and develop training plans to address skill gaps to maintain effective service levels and capacity

Ensures completion of all training for self and staff as required

Skills & Qualifications:

2-4 years of related experience, preferably in a call center environment

Proven leadership/management experience is required

Relevant experience in the credit industry desired with an understanding of compliance to the FDCPA

Strong leadership abilities including the ability to motivate teams, effectively communicate (oral and written), organizational skills, time management, and attention to detail

Advanced analytical skills and process-oriented mindset

Excellent work ethic and unquestionable integrity

Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook) and aptitude for learning new systems

Proficiency in AMCS, PACER, OnBase

Educational Requirements:

4-year degree preferred

Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Similar Jobs

Hiring For Light Industrial Assembler Pays Up To $20/hr.

Aerotek • Easley, SC • 7h ago

Legal & Paralegal

Hiring Light Industrial Assemblers ASAP!! 1st, 2nd and 3rd shift $18-19.50/hr Easley, SC Job Responsibilities Conduct mechanical assembly using hand and air wrenches. Utilize a tape measure for precise measurements. Enga...

7h ago

Go to Apply

Sr. Specialist, Secured Bankruptcy

Resurgent Capital Services • Greenville, SC • 8h ago

Legal & Paralegal

About Us Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs...

8h ago

Go to Apply

Corporate Counsel

Resurgent Capital Services • Greenville, SC • 2d ago

Legal & Paralegal

2d ago

Go to Apply

Industrial Lubrication Technician

Amentum • Greenville, SC • 3d ago

Legal & Paralegal

Amentum is seeking an Industrial Lubrication Technician to join our team of multi-skilled technicians in a manufacturing facility in Greenville, SC! Typical work schedule is 1st shift ( 7am - 3pm EST). Scheduled workdays...

3d ago

Go to Apply

Industrial Safety Specialist

Amentum • Greenville, SC • 3d ago

Legal & Paralegal

Amentum is seeking an Industrial Safety Specialist to join our team in Greenville, SC! Typical work schedule is Monday - Friday.; hours may vary based on business demand. Weekend hours may be scheduled to support our 24/...

3d ago

Go to Apply

Light Industrial Assembler

Aerotek • Easley, SC • 3d ago

Legal & Paralegal

3d ago

Go to Apply

Light Industrial Assembler- Start ASAP!!

Aerotek • Easley, SC • 3d ago

Legal & Paralegal

3d ago

Go to Apply

Process Industrialization Controls Engineer

GE Vernova • Greenville, SC • 3d ago

Legal & Paralegal

Job Description Summary Engineering im Zusammenhang mit dem Herstellungsprozess. Verantwortlich für die Planung/Ausführung des Abteilungsbetriebs oder konzentriert sich auf die Ausführung von beruflichen Tätigkeiten inne...

3d ago

Go to Apply

Process Industrialization - Drafter (Facility Layout)

GE Vernova • Greenville, SC • 3d ago

Legal & Paralegal

Job Description Summary Engineering im Zusammenhang mit dem Herstellungsprozess. Beeinflusst den Abteilungsbetrieb und ist verantwortlich für die Planung/Ausführung.Die Rolle hat eine gewisse Autonomie, konzentriert sich...

3d ago

Go to Apply

Process Industrialization - Drafter (Facility Layout)

GE Vernova • Greenville, SC • 3d ago

Legal & Paralegal

Job Description Summary The Manufacturing Layout Drafter is responsible for creating, maintaining, and controlling manufacturing and facility layouts using CAD software. This role serves as the subject matter expert (SME...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.