About Us
Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new @type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!
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Summary:
The Senior Bankruptcy Specialist of the Secured BK Team is responsible for daily delegation of work to the Secured Bankruptcy Team as well as providing administrative support to the Manager of the Team. This position reports to the Sr. Manager of Secured Bankruptcy.
Roles & Responsibilities:
Receive, update and review bankruptcy information daily.
Research accounts using PACER (bankruptcy database), AIS, trustee sites and other outside systems as well as internal systems.
Prepare and file Proofs of Claim and Transfers of Claim with the bankruptcy courts by scheduled deadline.
Ensure that pre and post-petition payment tracking is set up correctly in the ILS system.
Receive and document all systems as to any bankruptcy correspondence received pertaining to the collateral.
Monitor accounts for payments in accordance with the bankruptcy plan to include trustee and post-petition payments.
Contact trustee, debtor's attorney, or debtor (when appropriate) to facilitate timely pre and post-petition payments.
Process and track plan objections, claim objections, motions for relief and adversaries when necessary
Ensure proper treatment of Company owned and client accounts in the bankruptcy case.
Perform discharge reviews to determine any lien release requirements, accounting adjustments, and/or collection restrictions that are appropriate post-bankruptcy.
Oversee team operations from a holistic perspective, ensuring effective workflow, coverage, prioritization, and deadline management across the team.
Serves as the primary point of contact between management and internal/external teams to resolve issues, clarify processes, and support decision-making.
Delegates and prioritizes work to ensure urgent matters are addressed timely while maintaining balanced workloads.
Provides day to day guidance and support, including troubleshooting complex issues, answering questions, and offering informal coaching and feedback.
Trains new hires and supports onboarding; provides cross-training and support to other teams (including Phone Team / DR).
Conduct quarterly training to ensure accuracy, consistency, and compliance with procedures.
Proactively identifies and escalates workflow or operational issues, monitoring deadlines, reports, and all bankruptcy-related queues.
Manages and monitors all bankruptcy queues, including:
Assigned & Unassigned Research
Assigned & Unassigned Discharge Review
OnBase
BOSS
Secured Bankruptcy Email
Future Bar Date Queue
Ensures deadlines are met and work does not remain idle in queues, including Discharge Reviews, POC Research, and pending bar dates.
Performs audits and quality reviews prior to escalation to ensure accuracy, consistency, and compliance with procedures.
Review and Dispute defects from internal audit department.
Ensures uniform documentation, notes, and adherence to established processes across the team.
Conducts monthly internal audits and identifies opportunities for continuous process improvement.
Develops and implements process enhancements to improve efficiency and team workflow (e.g., shared and team calendars).
Tracks team productivity and performance; prepares reports and provides status updates as needed.
Review Weekly Direct Pay reports and end-of-month production and performance metrics.
Maintains, updates, and manages work instructions; communicates all changes clearly and in a timely manner to the team.
Coordinates schedules, meetings, and coverage plans to ensure operational continuity.
Coaches representatives on performance gaps and process adherence.
Pays outstanding TOC filing fees as required.
Perform discharge reviews to determine any lien release requirements, accounting adjustments, and/or collection restrictions that are appropriate post-bankruptcy.
Prepare and file Proofs of Claim and Transfers of Claim with the bankruptcy courts by scheduled deadline.
Ensure that pre and post-petition payment tracking is set up correctly in the ILS system.
Receive and document all systems as to any bankruptcy correspondence received pertaining to the collateral.
Monitor accounts for payments in accordance with the bankruptcy plan to include trustee and post-petition payments.
Contact trustee, debtors attorney, or debtor (when appropriate) to facilitate timely pre and post-petition payments.
Process and track plan objections, claim objections, motions for relief and adversaries when necessary.
Ensure proper treatment of Company owned and client accounts in the bankruptcy case
Skills & Qualifications:
4+ years of Bankruptcy experience preferred
Legal Experience preferred
Excellent verbal and written communication skills
Ability to multi-task by maintaining a daily work list in addition to special projects
Proven organizational skills, including the ability to prioritize duties, track tasks, follow-up on outstanding items
Excellent work ethic and exceptional attention to detail
Intermediate knowledge of Microsoft Office (Word, Excel, etc.)
Must demonstrate leadership skills
Good computer and internet skills
Additional Requirements if moving internally from a Specialist II position:
Must be in current bankruptcy role for 12 months
Must have mastered all of the critical skills for the various departments in the Bankruptcy Group
Educational Requirements:
4-year degree preferred
Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
