Product Portfolio Operations Manager

JPMorgan Chase • Wilmington, DE • 11h ago

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.

As a Product Portfolio Operations Manager in Portfolio Performance Excellence and Product Strategy sector, you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line.

Job responsibilities

Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives

Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices

Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized

Implements a product-level collection strategy consisting of controls, financials, and resourcing needs

Develop deep, trust-based advisor relationships with key stakeholders in Operations Product as well as other Senior Leaders in other CCB Portfolios to drive delivery and achieve organizational alignment and buy-in

Manage data analysis, Key Performance Indicators (KPIs), reporting and communications related to product and portfolio performance to senior-level stakeholders

Advise and influence senior leaders and business executives on key business decisions and major change initiatives

Partner with Agility Office to influence and coordinate tooling strategy changes across Operations Portfolio

Develop and deliver Chief Executives Officer level communications

Required qualifications, capabilities, and skills

7 years of experience or equivalent expertise in program management or performance optimization

Proven ability to manage and implement operational effectiveness initiatives

Proven ability to operate within the product development life cycle and agile methodologies

Strategic thinking and problem-solving abilities, with proven ability to work with ambiguity and laser focused on delivering results

Highly effective organizational and project management skills, strong attention-to-detail, independent, self-motivated with ability to manage multiple priorities in fast-paced environment

Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights

Strong interpersonal skills, ability to build relationships and effectively partner with all levels of management across a diverse set of functions, locations and business

Intellectual curiosity and ability to develop subject matter expertise in new subjects quickly

Ability to adapt to changing circumstances and work effectively in a dynamic environment

Advanced MS Excel and PowerPoint skills

Preferred qualifications, capabilities, and skills

Proven ability to lead and influence across complex, matrix organizations, fostering collaboration and building confidence with peers

Proven experience as a Data Analyst, with a strong focus on data visualization and analysis

Proficiency in Jira, Jira Align, Confluence with familiarity in Alteryx, Python, SQL, Tableau

Consulting background

Strong leadership and team management experience, including leading cross-functional teams

Experience in developing and implementing product strategies that align with business goals

Excellent verbal and written communication skills, with the ability to communicate effectively with stakeholders at all levels

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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