Additional Information
Job Number 26034673
Job Category Rooms & Guest Services Operations
Location The Ben Autograph Collection, 251 N Narcissus Ave, West Palm Beach, Florida, United States, 33401
VIEW ON MAP (https://www.google.com/maps?q=The%20Ben%20Autograph%20Collection%2C%20251%20N%20Narcissus%20Ave%2C%20West%20Palm%20Beach%2C%20Florida%2C%20United%20States%2C%2033401)
Schedule Full Time
Located Remotely? N
Position Type Management
Expiration Date: 05/04/2026
Additional Information: This hotel is owned and operated by an independent franchisee, Concord Hospitality Enterprises Company. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Why us?
At The Ben, West Palm Beach, every corner tells a story. Inspired by the legendary Byrd "Birdie" Dewey and her famed Ben Trovato Estate, our Autograph Collection hotel blends modern luxury with creativity, sophistication, and a spirit of individuality that feels Exactly Like Nothing Else.
Perched along the Intracoastal Waterway in the heart of downtown West Palm Beach, The Ben invites guests to immerse themselves in refined coastal living. Guests gather at Proper Grit , our signature whisky and supper club-inspired restaurant, or ascend to Spruzzo , our rooftop Mediterranean lounge offering sweeping waterfront views. Every space reflects thoughtful design, elevated service, and an atmosphere where hospitality feels both personal and extraordinary.
The Ben is stepping into a world where luxury is intentional, style has substance, and service is an art form. This is a place for professionals who take pride in presence, pursue excellence, and thrive in an environment where every detail matters.
At The Ben, you don't simply work in luxury-you help define it.
We are fully loaded with perks. Take a look at some of them below:
?? Medical, dental, & vision insurance
?? Winter Housing Stipend
?? Recreational benefits, either employer sponsored ski pass or end of season bonus
?? Health savings and flexible spending accounts
?? Basic Life and AD&D insurance
?? Paid time off for vacation, sick time, and holidays
?? Eligible to participate in the Company's 401(k) program with employer matching
?? Employee Assistance Program
?? Tuition Reimbursement
?? Great discounts on Hotels, Restaurants, and much more.
Job Overview
The Guest Experience Ambassador is a highly visible luxury hospitality professional dedicated to crafting seamless, personalized in-room experiences for guests throughout their stay.
Assigned to approximately 30 rooms daily , the Ambassador serves as the floor's host, concierge, and service liaison , ensuring every moment-from arrival to departure-is executed with quiet precision and genuine warmth.
Working from 11:00 AM to 7:00 PM , this role requires exceptional awareness, emotional intelligence, and operational discipline. The Ambassador anticipates guest needs before they are expressed, coordinates services discreetly across departments, and ensures every detail of the guest environment reflects the highest standards of luxury hospitality.
This role embodies the art of anticipatory service-gracious, intuitive, and effortlessly refined.
Responsibilities
Key Responsibilities Curated Arrival Experience
Coordinate in real time with the Front Desk regarding room assignments, arrivals, and guest preferences.
Ensure amenities are thoughtfully prepared and presented prior to guest arrival.
Welcome guests upon arrival to the floor with warmth, confidence, and discretion.
Escort guests when appropriate, introducing the room experience and confirming service preferences.
Provide direct contact information to create ease, accessibility, and personalized service throughout the stay.
In-Room Experience Stewardship
Conduct detailed inspections of all assigned stayover rooms with a focus on presentation, precision, and luxury-level standards.
Monitor departures and coordinate closely with Housekeeping to support seamless room turnover.
Review minibar consumption and ensure accurate communication with the appropriate departments.
Maintain impeccable corridor presentation and ensure prompt tray removal and service follow-up.
Service Coordination & Guest Advocacy
Serve as the communication hub between Front Desk, Housekeeping, Engineering, and In-Room Dining during peak operational hours.
Anticipate service opportunities and resolve concerns before they impact the guest experience.
Coordinate service delivery discreetly while maintaining the guest's sense of ease and privacy.
Utilize technology and internal systems to ensure seamless, efficient service coordination.
Qualifications
Candidate Profile
The ideal Guest Experience Ambassador brings presence, polish, and genuine care to every interaction.
You are someone who naturally reads a room, understands subtle cues, and takes pride in delivering hospitality that feels personal, refined, and effortless.
Preferred qualities include:
Exceptional interpersonal presence and confidence in guest-facing environments
Highly detail-oriented with strong operational discipline
Calm and composed in high-occupancy, fast-paced settings
Natural emotional intelligence and guest awareness
Passion for anticipatory service and luxury hospitality standards
Ability to communicate clearly and collaborate across departments
Luxury hotel, lifestyle property, or high-touch hospitality experience is strongly preferred.
Benefits Unlimited paid time off Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance Eligible to participate in the Company's 401(k) program with employer match Eligible to enroll in Health savings accounts or Flexible Spending Accounts Company paid Basic Life and AD&D insurance coverage, with option to enroll in additional coverage Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance Company-paid short-term disability WINFertility guidance for those enrolled in Sage medical plan Calm Health Application Subscription Tuition Reimbursement of up to $2,000 per calendar year Employee Assistance Program Great discounts on Hotels, Restaurants, and much more.
$55,000.00/Yr
This company is an equal opportunity employer.
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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
