Additional Information
Job Number 26034654
Job Category Food and Beverage & Culinary
Location The Ben Autograph Collection, 251 N Narcissus Ave, West Palm Beach, Florida, United States, 33401
VIEW ON MAP (https://www.google.com/maps?q=The%20Ben%20Autograph%20Collection%2C%20251%20N%20Narcissus%20Ave%2C%20West%20Palm%20Beach%2C%20Florida%2C%20United%20States%2C%2033401)
Schedule Full Time
Located Remotely? N
Position Type Management
Expiration Date: 05/04/2026
Additional Information: This hotel is owned and operated by an independent franchisee, Concord Hospitality Enterprises Company. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Why us?
Food and beverage at The Ben is where presence matters and details define the experience. From the polished confidence of Proper Grit to the vibrant elegance of Spruzzo , each space is designed to feel alive, intentional, and impeccably hosted. Hospitality here is not transactional. It is about reading the room, setting the tone, and creating moments that feel effortless, elevated, and memorable.
As a Maitre D' , you are the heartbeat of the dining room. This role is for someone who understands flow, thrives on connection, and takes pride in leading with poise and intuition. You are equal parts conductor and host, guiding the guest experience with warmth, confidence, and precision. If you are drawn to beautiful spaces, high standards, and the art of making people feel perfectly placed, this is where your presence makes the difference.
Job Overview
The Maître D' is responsible for leading the guest arrival experience and overall flow of the restaurant, ensuring a refined, welcoming, and well-paced dining environment that reflects the luxury standards of The Ben Hotel. This position serves as the primary steward of first impressions, overseeing reservations, seating strategy, pacing, and guest flow while directly managing the Host and Hostess team.
The Maître D' acts as a visible front-of-house leader, partnering closely with Food & Beverage leadership, culinary teams, and service staff to deliver a seamless and elevated guest experience.
Responsibilities
Guest Experience & Service Excellence
Ensure a warm, professional, and polished guest arrival experience that sets the tone for the meal period
Anticipate guest needs and personalize interactions to enhance satisfaction and loyalty
Oversee VIP recognition, special occasions, and preference awareness
Respond to guest concerns and service recovery opportunities with empathy and discretion
Maintain a consistent on-floor presence, modeling professionalism, confidence, and hospitality standards
Restaurant Flow & Operational Oversight
Manage reservations, seating strategy, waitlists, and table assignments
Control and adjust pacing and guest flow based on volume, staffing, and kitchen capacity
Make real-time operational decisions to balance guest experience with business needs
Partner with Food & Beverage Managers and culinary leadership to align service execution
Host / Hostess Leadership
Recruit, schedule, train, and develop the Host and Hostess team
Set and enforce standards for greeting, communication, appearance, and guest interaction
Provide ongoing coaching, feedback, and performance management
Support associate engagement, accountability, and retention
Front-of-House Collaboration
Support pre-shift meetings by communicating reservations, VIP notes, and pacing expectations
Serve as a role model and mentor for front-of-house service excellence
Collaborate cross-functionally to ensure consistency across the guest journey
Administrative & Compliance Responsibilities
Review guest feedback and identify opportunities for service improvement
Ensure compliance with brand standards, health regulations, and safety procedures
Support training initiatives and service process enhancements
Uphold The Ben Hotel's culture, values, and service philosophy
Qualifications
Education / Formal Training
High school diploma or equivalent required
Experience
Two to five years of experience in upscale or luxury dining environments
Prior leadership or supervisory experience strongly preferred
Knowledge / Skills
Strong understanding of restaurant operations, reservations systems, and guest flow
Excellent interpersonal, communication, and decision-making skills
Ability to remain composed and effective in high-volume environments
Demonstrated ability to lead, coach, and engage teams
Flexible availability including evenings, weekends, and holidays
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules.
Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 -40 lbs.
Bending to pick up dropped items as needed. Bend to assist in serving food or getting supplies.
No kneeling required.
Mobility -95% of shift covering all areas of outlets supervising.
Continuous standing to assist at hostess station -minimal stationary standing.
Climbing stairs -varies by location. No driving required.
Environment
Inside 95% of shift. Temperatures can exceed 100 degrees if working at location with outside dining facilities and when assisting in kitchen.
Benefits
Unlimited paid time off
Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit
Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance
Eligible to participate in the Company's 401(k) program with employer match
Eligible to enroll in Health savings accounts or Flexible Spending Accounts
Company paid Basic Life and AD&D insurance coverage, with option to enroll in additional coverage
Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance
Company-paid short-term disability
WINFertility guidance for those enrolled in Sage medical plan
Calm Health Application Subscription
Tuition Reimbursement of up to $2,000 per calendar year
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Starting $60,000.00/Yr
This company is an equal opportunity employer.
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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
