Analyst II, Retail Technology

Pilot Company • Knoxville, TN • 14h ago

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

The purpose of this job is to provide ongoing support and maintenance of the

company's retail technology systems.

Investigate escalated issues by gathering and analyzing additional

information

Administer and support retail systems hardware and software including

point of sale (POS), inventory, cash office, fueling, loyalty, and quick

service restaurant (QSR)

Manage and package software releases from various sources for the

purpose of deployment

Test new versions of retail software and coordinate installation in stores

Coordinate with all departments regarding accuracy of polling and data

capture, and rekeying of missed sales transactions

Direct second level support in troubleshooting and resolving all retail

system issues escalated by internal business partners

Collaborate with vendors to identify and resolve current bugs and issues,

and introduce new functionality

Setup and testing of new business requirements within the retail system

environment

Maintain test software and hardware environments

Maintain deployment software, maintenance, patching, and training

documentation

Creation and maintenance of operating system (OS) image

Manage the deployment of OS updates and security requirements

Model behaviors that support the company's common purpose; ensure

guests and team members are supported at the highest level

Ensure all activities are in compliance with rules, regulations, policies, and

procedures

Complete other duties as assigned

Team

Qualifications

High school diploma or equivalent certification required

Bachelor's degree or equivalent experience preferably related to

computer science and technology preferred

Minimum three years' experience with POS systems and second level

support in identifying and troubleshooting system issues preferred

Working knowledge of Microsoft Windows including Microsoft Office

Working knowledge of Microsoft SQL Server Express and ability to script

SQL queries

Working knowledge of retail store software systems

Working knowledge of coding languages .NET, VB, etc. preferred

Excellent organizational, troubleshooting, analytical, and diagnostic skills in order to quickly identify and resolve system issues

Ability to work unsupervised or with moderate oversight of managers and senior team members

Ability to take ownership of various projects and problems, set and meet deadlines, and prioritize tasks in order of importance and impact to the business

Work well under pressure and maintain a high level of customer service

Strong written and verbal communication skills

Ability to communicate clearly with internal teams, customers, and vendors

Continue to develop professional expertise, and apply company policies and procedures to resolve a variety of issues

Exercise judgment within defined procedures and practices to determine appropriate action

Additional Information

Lift up to 50 pounds

Lift and move POS and other hardware as necessary

Sit or stand for long periods of time

Work flexible hours in system critical situations

Provide on call support after hours and weekends

Travel required less than 10%

This position requires candidates to be legally authorized to work in the United States without employer sponsorship

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