Senior Strategy and Operations Manager

Uber • San Francisco, CA • 1h ago

About the Role

We're looking for a sharp, highly organized, and entrepreneurial Senior Strategy & Operations Manager to join the US & Canada (US&C) Supply Operations team. In this pivotal role, you'll be a part of Uber AI Solutions - a new initiative at Uber focused on redefining work in the AI Era.

You'll be responsible for designing and executing scalable strategies to attract, onboard, and engage skilled gig workers, powered by smart technology, automation, and rigorous operational frameworks. This is a rare opportunity to be a founding member of a new business unit at Uber, build from 0-> 1, and make a tangible impact on how AI systems are powered. Help us shape the future of work for highly skilled earners in a fast-evolving tech landscape.

What You'll Do

Build & Scale: Develop foundational processes, tools, and playbooks to drive supply generation and engagement across multiple U.S. markets

Outreach & Activation: Lead local and regional knowledge worker outreach campaigns, events, and onboarding efforts-ensuring a seamless, high quality yet high-touch experience

Optimize & Experiment: Use data and structured thinking to improve operations, run experiments, and optimize outreach and engagement strategies

Stakeholder Management: Collaborate with cross-functional teams (Product, Ops, Marketing, etc.) and external partners to drive results

Support & Solve: Serve as a trusted resource for gig workers; resolving issues, building FAQs, and improving support touchpoints

Document & Deliver: Maintain organized outreach documentation and build frameworks for scaling people-centric processes.

Basic Qualifications

6+ years of experience in operations, strategy, consulting, analytics, or related fields

Experience in partnerships, sourcing, campus recruitment, live workforce marketplace operations and or within a related field

Bachelor's degree

Preferred Qualifications

A motivated self-starter that can work independently in a fast-paced and ambiguous environment

Strong proficiency in SQL, Excel/Google Sheets, and Google Forms for data analysis and automation

Highly analytical and structured-able to connect dots between data, operations, and business impact

Excellent communication skills and the ability to be the face of Uber"

Strong project management and organizational skills with exceptional attention to detail

High standards and a bias for action, you don't wait for answers; you find them and push things forward

Grit, perseverance, and a proactive mindset; you stay composed under pressure and get things done

Familiarity with CRM or sales tools (e.g., Salesforce, Outreach, LinkedIn Sales Navigator, ZoomInfo)

Familiarity or interest in AI, LLMs, SaaS, or ML models and how they intersect with real-world gig work

Prior experience in community building, leading and organizing events in US Universities, clubs, associations or other relevant work experience for prospecting and building an engaged pipeline and network

For Chicago, IL-based roles: The base salary range for this role is USD$118,000 per year - USD$131,000 per year. For New York, NY-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year. For Sunnyvale, CA-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other @types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

Uber

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