14065 - Onsite Operations Manager - Santa Teresa, New Mexico

Kelly Services • Santa Teresa, NM • 5h ago

Together we change ?lives .

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.?

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You'll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first - so your impact really will change lives.?

A people manager role that supervises the daily activities of support team members, sets priorities for the team, coordinates work activities with other managers. Problem solving is guided by using policies and procedures; receives guidance and oversight from their manager.

Kelly Services On-Site Operations Manager will supervise the daily activities of support team members, sets priorities for the team, coordinates work activities with other managers. Problem solving is guided by using policies and procedures; receives guidance and oversight from their manager.

Oversee the daily operations of the account support team, ensuring all tasks are completed accurately and efficiently.

Implement strategic plans to enhance account support processes, aiming to improve customer satisfaction and operational efficiency.

Make data-driven decisions to allocate resources effectively, ensuring optimal team performance and meeting service level agreements (SLAs).

Collaborate with cross-functional teams to identify and resolve complex account issues, driving proactive solutions to prevent future occurrences.

Conduct regular performance reviews and provide constructive feedback to team members, fostering a culture of continuous improvement.

Lead the development and execution of training programs to upskill the account support team, ensuring they are equipped with the latest tools and knowledge.

Essential Skills, Knowledge & Experiences:

5+ Year experience

Working knowledge in CRM software (e.g., Salesforce, HubSpot) for managing client accounts and tracking interactions.

Advanced knowledge of financial analysis tools (e.g., Excel, Tableau) to interpret and present financial data.

Experience with project management tools (e.g., Asana, Trello) to oversee and coordinate account support projects.

Familiarity with data analytics and reporting tools to identify trends and provide actionable insights.

Strong leadership skills to guide and mentor team members in account support activities.

Excellent communication skills to effectively liaise with clients and internal stakeholders.

Strategic thinking to develop and implement account support strategies that align with business objectives.

Problem-solving abilities to address complex account issues and drive resolution.

Adaptability to manage multiple priorities and adjust to changing client needs and market conditions.

Base pay range for this position is $61,575- $82,100 per year. Final annual compensation will be based on experience and may vary by geographic location.

Total compensation package including benefits as applicable to the position - understanding that each person has unique professional and personal needs focused on your total well-being. Explore our range of benefits at: Kelly Services | People Regular Staff

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. ?Equal Employment Opportunity is The Law

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