Account Manager - Softlines - Laboratory - Onsite
Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking an Account Manager-Laboratory-Footwear to join our Softlines team in Bentonville, AR. This is a fantastic opportunity to grow a versatile career in the Softlines Testing Industry.
Intertek's Softlines Testing services enable retailers, brands and manufacturers of textiles, apparel, fashion accessories, footwear and home textiles to ensure the safety and quality of their products. Intertek performs softlines testing on items ranging from fabric samples to finished products, including apparel and footwear for children and adults (pajamas, sweaters, jeans, outerwear) and home furnishings (bedding, curtains, furniture fabric, rugs). We help ensure our customers meet consumer demand for high quality, minimize reputational risk, reduce environmental impacts and protect the interests of retailers, brands, textile manufacturers and consumer safety. Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life.
What are we looking for?
This position is responsible for managing an assigned portfolio of accounts requiring testing services in the lab. The position serves as the primary business contact for the clients and is a critical partner for ensuring exceptional customer service level.
Shift/Schedule: 8 am to 5 pm, local time, Mon to Fri
Salary & Benefits Information:
The base wage or salary range for this position is $50-55K, annually. Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.
In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.
What you'll do:
Manage assigned portfolio of accounts ensuring alignment of services with client needs and expectations for lab testing services
Provide excellent customer service to clients by explaining processes, proactively provide status updates on lab submissions, and providing timely responses to client queries in a professional and courteous manner.
Maintain a clear understanding of client requirements and expectations based on client Manual, SOP's, Protocols, etc., and disseminate to the operation and administrative coordinators to ensure consistent implementation and execution
Confer with client and/or vendors prior to testing to ensure proper sample submissions, ensure proper tests are conducted. Request and obtain necessary information required for testing purpose.
Set up new clients in the Lab System for both operations and accounting purposes and ensure any changes in requirements from established clients are updated accordingly
Create and follow-up on quotes to obtain necessary approvals and pre-payment as required to open the project for the lab operations
Coordinate any intercompany subcontract work which includes obtaining pricing, sample requirement information, completing intercompany test request forms, completing intercompany purchase orders and communication with subcontracted labs to expedite testing as needed
Review draft reports for accuracy of tests performed as requested and ensure client requirements are followed
Produce in PDF, Lock and deliver finalized reports to client including upload of data into portals as needed.
Track all client engagement (emails to/from, calls, meetings) in iConnect CRM platform
Identify and develop opportunities for revenue growth from new and existing clients
Assist clients with the interpretation of test results as needed; coordinate investigation, analyze, and provide appropriate corrective actions in accordance with Intertek Quality Manuals
Ensure that all processes and procedures are completed as required by Intertek Standard Operating Procedures and ensure quality standards are met
Support client presentations and lab tours as needed
Support Global Account Managers by providing information on client submissions, etc. as needed
Support of the overall operation as needed
Perform other duties as assigned
This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.
Minimum Requirements & Qualifications:
Valid driver's license and reliable driving record is required
Associate degree or equivalent in terms of education, experience, and/or training
Microsoft Office proficiency, including Word, Excel, and Outlook
Preferred Requirements & Qualifications:
Bachelor's Degree in related area is preferred
2+ years directly related Account Management experience, with direct customer interaction is preferred
Experience and general knowledge of footwear, Leather, fabrics, footwear specific testing standards, and U.S. & Canadian regulatory requirements on consumer products is preferred
Key Attributes:
Customer focused and quality driven with positive attitude modeled after Intertek's 10X Energies within the workplace; practicing Doing Business the Right Way.
Ability to work in fast-paced, multi-tasking environment with shifting priorities and demanding deadlines
Must be detailed-oriented and able to effectively prioritize and organize workload, with efficient time management
Ability to communicate and interact effectively in verbal, written and presentation formats.
Must be customer focused and quality driven
Be aware of, and adhere to, safety practices and policies to ensure your own safety, as well as the safety of others who may be affected by your actions at work.
Intertek: Total Quality. Assured.
Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers' expectations, while engaging with our employees to be 10X in their performance and professional growth.
Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the @type of work that will be performed.
We Value Diversity
Intertek's network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email hr.eeo@intertek.com (https://hcog.fa.em2.oraclecloud.com/fscmUI/afr/remote/%7B%22uri%22:%22https:\_fa-internal.oracleoutsourcing.com:10663\hcmUI\rr\%22%7D/afr/hr.eeo@intertek.com) or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.
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*Intertek does not accept unsolicited approaches from agencies and will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
