Summary The Gulf Coast Veterans Health Care System is seeking a highly experienced Psychiatric Mental Health Nurse Practitioner (PMHNP) to serve as the Behavioral Health Program Manager for the Mental Health Residential Rehabilitation Treatment Program (MH-RRTP). The incumbent provides clinical leadership, administrative oversight and operational management for the MH-RRTP serving Veterans with serious mental illness, substance use disorders, PTSD, and other behavioral health conditions. Responsibilities The Behavioral Health Program Manager provides clinical leadership, administrative oversight, and operational management of the MH-RRTP. The Program Manager collaborates with the Associate Chief of Staff for Mental Health (ACOS/MH), service line leadership, and interdisciplinary teams to ensure delivery of high-quality, Veteran-centered, recovery-oriented care consistent with Veterans Health Administration (VHA) national priorities. The position requires strong leadership skills, operational management expertise, and experience supervising interdisciplinary staff in a complex healthcare environment. Major duties include but are not limited to: Program Leadership: Provides leadership and oversight for assigned Behavioral Health programs to ensure alignment with: VHA Mental Health policies and directives VISN operational priorities Joint Commission accreditation standards Whole Health and recovery-oriented care principles Leads program development, strategic planning, and implementation of initiatives that improve Veteran outcomes and access to care. Supervisory Responsibilities: Provides leadership and supervision to interdisciplinary staff including: Registered Nurses Social Workers Psychologists Nurse Practitioners Psychiatrists Other behavioral health staff Responsibilities include: staff scheduling and coverage planning mentoring and professional development participation in recruitment and onboarding performance management and evaluation input Promotes a collaborative, interdisciplinary culture focused on Veteran-centered care. Operational Oversight Monitors program performance and ensures compliance with VHA policies, regulatory requirements, and accreditation standards. Responsibilities include oversight of: access to care metrics clinic utilization and productivity workload capture and labor mapping patient safety and incident review staffing models and operational efficiency Coordinates with service line leadership to address operational challenges and implement improvements. Interdisciplinary Collaboration Collaborates with internal and external stakeholders including: Behavioral Health Service Line leadership Medical Service leadership Primary Care Mental Health Integration programs Community partners and referral sources VISN-level program leaders Ensures effective coordination of care across services and supports continuity of care of Veterans. Crisis Response and Operational Support Provides leadership support during operational challenges including: emergent patient safety events staffing shortages or coverage issues incident investigations and corrective actions Assists Mental Health leadership in maintaining safe and effective program operations. Quality Management and Performance Improvement: Leads quality improvement initiatives to enhance clinical outcomes and patient experience. Responsibilities include: monitoring quality indicators and performance metrics supporting accreditation readiness implementing corrective action plans when necessary participating in facility quality and safety committees Promotes a culture of continuous improvements and patient safety. VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Monday through Friday, 8:00am to 4:30pm, subject to change based on the needs of the facility. Telework: Ad-hoc telework may be authorized in accordance with VHA telework policies and operational needs. Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not authorized. Permanent Change of Station (PCS): Not authorized. Requirements Conditions of Employment U.S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. English Language Proficiency. In accordance with 38 U.S.C. 7402(f), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Selective Service Registration is required for males born after 12/31/1959. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). You may be required to serve a probationary period. Complete all application requirements detailed in the "Required Documents" section of this announcement. Qualifications Advanced Practice Nurse (Nurse Practitioner) Basic Requirements Education: A post-master's certificate or master's or doctoral degree as a Nurse Practitioner. (Applicants pending the completion of educational requirements may be referred and tentatively selected but may not be hired until the education requirements are met.) Must be a graduate of a school of professional nursing approved by the appropriate accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE). NOTE: Foreign Education. Graduates of foreign schools of professional nursing programs, the nurse practitioner degree equivalency must be validated through an Agency recognized degree equivalency evaluation agency, such as the International Consultants of Delaware (ICD). Candidates with equivalent nurse practitioner masters or doctorate level degrees who possess current, full, active, and unrestricted registration and certification will meet the requirement of graduation from an approved school of professional nursing to warrant appointment. License - All APN (NPs) must possess and maintain an active, current, full, and unrestricted APN license to practice as an NP in a State, Territory or Commonwealth of the United States, or in the District of Columbia. Basic Board Certification - All APN (NPs) must maintain full and current basic board certification as a Psychiatric-Mental Health Nurse Practitioner (PMHNP) from one of the following: the American Nurses Credentialing Center (ANCC), American Academy of Nurse Practitioners Certification Board (AANPCB), or other nationally recognized certifying body in the area in which the Nurse Practitioner is academically prepared. NOTE: Grandfathering Provision - All persons currently employed in VHA in 0610 series and an APN (NP) assignment that are also performing the duties as described in the qualification standard on the effective date of the standard (1/29/2024) are considered to have met all qualification requirements for the grade held including positive education and licensure/certification. The following Scope, Education and Experience, and Dimension criteria must be met to qualify for Advanced Practice Nurse (Nurse Practitioner) II: Exception to Licensure for Graduate Nurse Technicians. Candidates who otherwise meet the basic requirements, but do not possess the required licensure and/or certification, may be appointed at the entry step of the Nurse II, as a Graduate Nurse Technician - Nurse Practitioner on a temporary appointment up to any period not-to-exceed one year and a day under the authority of 38 U.S.C. § 405(c)(2)(B). Scope: Demonstrates leadership in delivering and improving holistic care through collaborative strategies with others Education and Experience Requirement: Meets basic education requirement for APN (NP). Nurse II is considered the entry grade level for APN (NPs); no experience is required. Dimension Requirement: APNs (NPs) at level II are expected to meet the following dimension requirements: Clinical Practice. Delivers evidence-based health care, demonstrating proficiency in the ability to manage a patient panel, population, or program. Outcome Focus. Utilizes research and evidence-based practice to evaluate the patient care delivery system within a patient panel or program, presents findings and contributes to changes that enhance the quality and timeliness of veteran/patient care. Leadership. Works effectively as a leader within a team/unit/group and seeks interdisciplinary collaboration as appropriate to enhance patient care. Professional Development. Acquires knowledge and skills to develop expertise in area of practice. Professionalism/Collegiality. Demonstrates effective communication skills and professional behavior, promoting cooperation and teamwork. Participates in interdisciplinary teams and processes that positively impact patient outcomes. The following Scope, Education and Experience, and Dimension criteria must be met to qualify for Advanced Practice Nurse (Nurse Practitioner) III: Scope: Executes position responsibilities that demonstrate leadership, experience, and creative approaches to management of complex client care. Education and Experience Requirement: Meets basic education requirement for an APN (NP) AND one year of specialized APN (NP) experience equivalent to the Nurse II grade level. Dimension Requirement: APN (Nurse Practitioners) at grade III are expected to meet the following dimension requirements: Clinical Practice. Influences and models the delivery of evidence- based health care, demonstrating expertise in the ability to manage a patient panel, population, or program. Outcome Focus. Leads and implements changes that enhance the quality and timeliness of Veteran/patient care applying research and evidence in the delivery of healthcare for patient populations. Leadership. Initiates and leads interdisciplinary teams informed by structured approaches and processes to improve outcomes that positively impact care for a patient panel, population, or program. Professional Development. Acquires knowledge and skills, then disseminates acquired information within and/or outside the medical facility. Professionalism/Collegiality. Initiates and leads interdisciplinary teams developing systems that positively impact outcomes at the panel, population, or program level. Demonstrates effective communication skills and professional behavior, promoting cooperation and teamwork Preferred Experience: Experience in Residential Rehabilitation Treatment Programs (RRTP) or other 24/7 residential or inpatient behavioral health settings. Demonstrated experience providing supervisory or lead-level oversight of interdisciplinary staff in a mental health program. Experience with high-acuity populations, including Veterans with serious mental illness, substance use disorders, PTSD, and co-occurring conditions. Working knowledge of Mental Health Services, residential care requirements, and Joint Commission Behavioral Health standards. Experience supporting staff scheduling, workload management, and coverage planning in a 24/7 environment. Familiarity with workload capture, productivity principles, and labor mapping. Experience with quality management, performance improvement, and accreditation readiness. Ability to respond to emergent operational and patient safety issues and support incident follow-up. Experience collaborating with Program Managers, Service Chiefs, HR and interdisciplinary teams. Measurement-based care and evidence-based mental health treatment. Physical Requirements: Light lifting (under 15lbs), light carrying (under 15lbs), reaching above shoulder, use of fingers, walking (1hr), standing (1hr), repeatedly bending (1hr), operation of crane, truck tractor or motor vehicle, ability for rapid mental and muscular coordination simultaneously, near vision correctable at 13" to 16" to Jaeger 1 to 4, far vision correctable in one eye to 20/20 and to 20/40 in the other, depth perception, and hearing (aid permitted). Workload Environment: Work is performed in an office/clinic setting with minimal risks that requires normal safety precautions; the area is adequately lighted, heated, and ventilated. However, the work environment requires someone with the ability to handle several tasks at once in sometimes stressful situations. Education Additional Information Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
