Summary This position serves as a Data Center Operations Specialist for the NASA Office of the Chief Information Officer (OCIO) Cloud and Computing Service Line at Ames Research Center. This position delivers Data Center Services, including the management and support of on-premises assets, resources, and the physical and virtual infrastructure required to operate enterprise services. In this role, the specialist ensures the reliability, efficiency, and overall effectiveness of Data Center Operations. Responsibilities Deliver data center (DC) and related support services in alignment with requirements and established Service Level Agreements (SLAs). Support the development of a variety of computing needs and collaborate with the CCS Cloud Services team. Oversee Data Center maintenance and operational activities to ensure seamless service delivery. Adhere to security and compliance requirements through accurate asset inventories, virtualization technologies, system upgrades, and capacity planning. Monitor, document, and communicate high severity incidents, ensuring timely and accurate daily reporting. Support incident, request, problem, change, configuration, release, and deployment management activities to drive improvement. Inspect data center facility infrastructure to ensure optimal operating conditions. Coordinate with facilities organizations to verify that maintenance schedules are upheld, and document or report any anomalies, required repairs, or modifications. Support the implementation and effective use of Data Center Infrastructure Management (DCIM) tools to improve the enterprise data center infrastructure visibility, control, and operational efficiency. Coordinate the consolidation, migration, and repurposing of services, systems, and assets. Ensures actions taken advance enterprise computing efficiency, enhance service delivery, and align with established optimization objectives. Ensures all enterprise Data Center documentation, processes, and procedures are properly maintained, updated, and controlled. Maintains the Cloud and Computing Services (CCS) Continuity of Operations (COOP) preparedness plan. Serves in Cloud and Computing Services roles such as a service owner, technical expert, Business Relationship Manager, Information System Security Officer, Information System Security Engineer, contract Technical Point of Contact, and project lead. Requirements Conditions of Employment Qualifications Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-14, you must have one year of directly related specialized experience equivalent to the GS-13 level. Managing data center sites or facilities, including operation and sustainment of services/solutions; capacity planning, asset management activities, upgrades, and mechanical/electrical infrastructure; Implementing, operating, and maintaining hybrid environments with on-premise, cloud computing, and data storage solutions to meet current and future requirements; Coordinating with multidisciplinary teams, such as networking, cybersecurity, mechanical, electrical, HVAC, and plumbing specialists, to support data center operations and the management of facility and infrastructure systems. AND IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process. Education Additional Information Additional selections may be made for similar positions across NASA within the local commuting area(s) of the location(s) identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) within NASA. CTAP/ICTAP will be cleared for any additional selection from this announcement. If you have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP), you must: - Indicate your eligibility when applying for a position. The questionnaire asks you to identify your ICTAP/CTAP eligibility. - Meet the minimum qualifications requirements for the position - Submit proof that you meet the requirements for CTAP/ICTAP as indicated in 'Required Documents' For additional information about CTAP/ICTAP eligibility, click here - https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/#ictap. Per Executive Order 14343, this position is not part of a bargaining unit. Probationary Period You may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. If selected, the requirement to serve such period will be determined by Title 5 of the Code of Federal Regulations, Part 11. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
