Enterprise SAN Team Member - Information Technology Generalist Administrator 1
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Enterprise SAN Team Member - Information Technology Generalist Administrator 1
Salary
$77,379.00 - $117,497.00 Annually
Location
Dauphin County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2026-44821-01544
Department
Executive Offices
Division
EX OA ETSO Comp Cld Srvs Div
Opening Date
03/16/2026
Closing Date
3/29/2026 11:59 PM Eastern
Job Code
01544
Position Number
00119742
Union
Non-Union
Bargaining Unit
A3
Pay Group
ST09
Bureau / Division Code
00812812
Bureau / Division
Enterprise Technology Services Office - Compute Hosting Operations
Worksite Address
1 Technology Park
City
Harrisburg, Pennsylvania
Zip Code
17110
Contact Name
Matthew Zyroll
Contact Phone
717.836.3503
Contact Email
mzyroll@pa.gov
Description
Benefits
Questions
THE POSITION
Are you looking for an opportunity to utilize your exceptional analytical ability and interpersonal skills in the information technology (IT) field? If so, look no further! The Enterprise Technology Services Office (ETSO) - Compute Hosting Operations is eager to welcome an ambitious Enterprise SAN Team Member. This is an advanced, highly technical leadership position within the Enterprise Hosting Services team in the Office of Administration that provides strategic oversight, and management for Enterprise Data Storage services. If you thrive in a fast-paced environment and are ready for a new challenge, we want to hear from you!
DESCRIPTION OF WORK
As part of the Storage team, this position is responsible for the design, implementation, operation, and lifecycle management of enterprise-class storage infrastructure, including SAN switching and storage capacity to support critical enterprise systems. Your advanced IT knowledge will be essential for the daily operations of the Enterprise SAN infrastructure environment. Other duties involve working closely with the server, networking, database, and storage team leads to ensure compatibility between all components in the environment. Key to the position is maintaining a strong working knowledge of server, networking, database, storage, and virtualization technologies to support system operations and projects. This position serves as a backup to the SAN Team Lead in ensuring adherence to enterprise standards for change management, incident management, and inventory management. You will have the opportunity to work with the SAN Team Lead to continuously monitor the SAN environment and develop management dashboards to provide clear visibility into operational health and performance metrics.
Interested in learning more? Additional details regarding this position can be found in the position description. (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00119742)
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
Overtime as required to support operational needs.
Telework: You may have the opportunity to work from home (telework) part-time. Two days per week are required in the office, which could possibly increase to additional days some weeks if needed to meet operational needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as an Information Technology Generalist 2, Applications Developer 2, Database Analyst, Information Security Specialist 1, or Network Specialist 2(Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
Five years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services;or
Three years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and an associate's degree in any information technology field;or
One year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and a bachelor's degree in any information technology field;or
An equivalent combination of experience and training.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
Legal Requirement:
You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers (https://www.pa.gov/agencies/hrmoa/resources/generative-ai-hiring-guidance) for additional information .
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Do you have one or more years of experience as an Information Technology Generalist 2 while employed by the Commonwealth of Pennsylvania?
Yes
No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
03
Do you have one or more years of experience as an Applications Developer 2 while employed by the Commonwealth of Pennsylvania?
Yes
No
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
05
Do you have one or more years of experience as a Database Analyst while employed by the Commonwealth of Pennsylvania?
Yes
No
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
07
Do you have one or more years of experience as an Information Security Specialist 1 while employed by the Commonwealth of Pennsylvania?
Yes
No
08
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
09
Do you have one or more years of experience as a Network Specialist 2 while employed by the Commonwealth of Pennsylvania?
Yes
No
10
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
11
How many years of full-time technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services do you possess?
2 or more years
1 to less than 2 years
Less than 1 year
No experience
12
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
13
Do you possess any graduate education in an Information Technology field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
Yes
No
14
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
15
WORK BEHAVIOR 1 -DESIGN AND DEVELOP PROCESSESDesign and develop the processes involved in the installation and configuration of currently supported server operating systems (Microsoft, Linux, other). Formulate solutions while forecasting future upgrade paths and managing project and fulfillment requirements.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have experience designing and developing processes in the installation and configuration of supported server operating systems. I was responsible for formulating solutions, forecasting upgrade paths, and managing project and fulfillment requirements.
B. I have experience formulating solutions, forecasting upgrade paths, and managing project and fulfillment requirements on server operating systems that someone else installed and configured.
C. I have successfully completed college-level coursework related to information technology system installation or configurations.
D. I have NO experience or coursework related to this work behavior.
16
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The actual duties you performed related to designing and developing processes
Your level of responsibility
17
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title(s)
Credits/Clock Hours
18
WORK BEHAVIOR 2 - TECHNICAL ASSISTANCETroubleshoots and resolves computer network, backup, or server issues. Responds to escalated incidents by diagnosing and troubleshooting issues and works with end users and service providers to resolve issues and critical service outages. Works with other IT areas to isolate and identify the cause of problems such as server and performance issues or hardware and software failures. Provides guidance to staff in diagnosing, troubleshooting, and resolving computer network issues.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have experience troubleshooting and resolving problems by utilizing effective customer service techniques. I was responsible for resolving all levels of technical questions and issues and was the escalation point for complex issues referred by lower-level technicians.
B. I have experience troubleshooting and resolving problems by utilizing effective customer service techniques. I was responsible for resolving routine questions and issues but referred more complex technical issues to a higher-level technician for resolution.
C. I have successfully completed college-level coursework related to information technology troubleshooting.
D. I have NO experience or coursework related to this work behavior.
19
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employers where you gained this experience
The actual duties you performed related to the technical assistance you provided
Your level of responsibility
20
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title(s)
Credits/Clock Hours
21
WORK BEHAVIOR 3 - INCIDENT MANAGEMENTOversee the daily operations of the delivery center, collaborating with teams to triage, address, and resolve server administration and application issues as they arise. This includes managing and maintaining APC UPS and PDU systems, which safeguard critical hardware both on-site and at remote locations across the state. Additionally, establishes clear definitions for IT incidents and problems, along with their severity levels, to ensure efficient and appropriate issue management.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have experience managing all phases of incident response by coordinating and implementing action from all involved areas. I was responsible for defining information technology incidents and problems as well as their severity levels.
B. I have experience managing all phases of incident response by coordinating and implementing action from all involved areas. Someone else was responsible for defining information technology incidents and problems as well as their severity levels.
C. I have successfully completed college-level coursework related to incident management.
D. I have NO experience or coursework related to this work behavior.
22
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employers where you gained this experience
The actual duties you performed related to incident management
The @types of incidents you managed
Your level of responsibility
23
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title(s)
Credits/Clock Hours
24
WORK BEHAVIOR 4 - WRITTEN COMMUNICATIONPrepare written technical or narrative documents in such areas as migration strategy, issue resolution and user acceptance documents. Maintain installation and setup guides, activity logs and end-user documentation as requested. Identify and report recurring system issue patterns and necessary corrective actions needed.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have experience preparing technical or narrative documents such as status reports, or system designs and documents, or information technology evaluations. I was RESPONSIBLE FOR THE FINAL DOCUMENT that conveyed customized information to the intended recipients.
B. I have experience preparing technical or narrative documents such as status reports, or system designs and documents, or information technology evaluations. I was RESPONSIBLE FOR COMPILING A PORTION OF THE DOCUMENT, but someone else was responsible for the final version that conveyed customized information to the intended recipients.
C. I have completed college-level coursework in business writing, technical writing, or English composition.
D. I have NO experience or coursework related to this work behavior.
25
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employers where you gained this experience
The actual duties you performed related to written communication
Your level of responsibility
26
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title(s)
Credits/Clock Hours
27
WORK BEHAVIOR 5 - TECHNICAL OPERATIONSProvide consultative services to organization program managers and vendors on the development, review, and administration of IT services, policies, and plans. Develop IT service plans, assess needs, and recommend possible solutions.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have experience providing consultative services on the development, review, and administration of IT services, policies, and plans. I was responsible for developing IT service plans, assessing the needs and recommending solutions.
B. I have experience providing consultative services on the review and administration of IT services, policies, and plans. Someone else was responsible for developing IT service plans, assessing the needs and recommending solutions.
C. I have successfully completed college-level coursework related to technical operations or policy development.
D. I have NO experience or coursework related to this work behavior.
28
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employers where you gained this experience
The actual duties you performed related to technical operations
The @types of IT service plans you developed
Your level of responsibility
29
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title(s)
Credits/Clock Hours
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
