Customer Service Representative

Robert Half • Troy, MI • 3h ago

Description We are looking for an experienced and customer-focused Customer Service Representative to join our team in Troy, Michigan. This role involves working in a fast-paced, high-volume call center environment, primarily supporting healthcare-related inquiries. As a Contract to permanent position, this opportunity offers the potential for long-term career growth, making it ideal for candidates who thrive in dynamic and collaborative settings. The role is primarily remote, though occasional in-office work may be required.

Responsibilities:

Respond to customer inquiries via phone and email with professionalism and accuracy.

Provide detailed information about healthcare benefits, claims, and pre-authorizations.

Troubleshoot and resolve customer issues, ensuring a high level of satisfaction.

Document all interactions and updates in the system promptly and accurately.

Stay informed about changes to healthcare plans and policies to provide up-to-date information.

Direct unresolved queries to supervisors or relevant departments as needed.

Assist customers with outstanding payments and explain billing details when necessary.

Offer guidance and information about network providers to current and prospective members.

Adhere to HIPAA regulations and maintain the confidentiality of sensitive information.

Use critical thinking skills to handle complex situations effectively and independently. Requirements - Previous experience in a customer service role, preferably within a healthcare or call center environment.

Strong knowledge of medical terminology and healthcare processes.

Excellent verbal and written communication skills.

Proficiency with computer systems and a solid typing speed.

Ability to handle stressful situations while maintaining a calm demeanor.

Exceptional listening skills and attention to detail.

Availability to work flexible hours, including evenings, weekends, and holidays.

Associate's degree preferred, but 1-3 years of relevant experience in healthcare customer service will be considered. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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